HOW MUCH IS SHIPPING?

It’s FREE.

WHEN WILL MY ORDER ARRIVE?

It’s FAST.

With free express shipping by DHL Express, your Anothersole should arrive in 5 working days.

Do expect some delays during peak periods.

WHERE DO YOU SHIP TO?

  • United States of America
  • Australia
  • Malaysia
  • Hong Kong
  • Philippines

We plan to expand our shipping destinations in the future.

Want to buy something but you are not in any of the countries above? We can raise a manual order for you! Just reach us at customerservice@anothersole.com or FB Messenger

 

DO I PAY TAXES AND DUTIES ON MY ORDER?

You pay ABSOLUTELY NOTHING. We’ll take care of it.

 

RETURNS

HOW DOES YOUR 30-DAY FREE RETURNS AND EXCHANGES WORK?

We so got you covered - our returns are also FREE and FAST.

With our 30-day return and exchange policy, you can get the replacement shoe at no extra cost. We’ll arrange a DHL Express pickup from you. Click HERE for the full details.

This is a one-time deal per order though - we’re not Amazon :)

Finally, we hope you understand that we need our shoes back in their original condition.


DO YOU OFFER CASH REFUNDS?

We encourage credit refunds but we can offer cash refunds - less third party logistics costs and duties. This includes the cost of taxes, shipping the items to you and having it sent back to us. It can get very expensive depending on where you are but it is a third-party cost. We hope you can understand that we cannot absorb this. Please do not purchase if you are not comfortable with this.

 

Credit Refund

Cash Refund

100%

Minus third party logistics costs and duties.

 

As a small, independent company based in Singapore, we cannot afford to offer full cash refunds after paying for International Express Shipping and Returns. We would like to stay in business for a long time to come :)

Check in with us at customerservice@anothersole.com for more details.

 

Please note leather products are organic in nature and imperfections, blemishes, uneven tonality, veins and grains are characteristics of natural leathers and is not a defect. Colour differences can occur leather to leather due to the tanning process. Whilst we take a great amount of effort in ensuring colour accuracy in our digital images, sometimes the production goods may have slight variations due to reasons listed above. 

All our shoes are made with the same shoe mould and outsole. Leathers in different thickness/animals can fit differently in the beginning even of the same size. As a general rule, as long as you have room in front of your toes, it's best to let the tighter shoe stretch out especially if you have been wearing that same size for Anothersole shoes. Getting a larger size may result in a loose shoe after it stretch out. 

We can help you if you are unsure if you should return for a different size. 

  • Returned Shoes must be in its original mint condition with all packaging and hangtags included otherwise they may be rejected upon inspection in Singapore. Please don't try your luck as rejected returns can be expensive for you as we will have to deduct the shipping/tax costs from your order value.




HOW LONG DOES IT TAKE TO PROCESS?

We try to process returns and exchanges within 24 hours of receiving the returned item(s) from you.


ANY QUESTIONS NOT ANSWERED?

Hit us up at customerservice@anothersole.com