Shipping & Delivery
HOW MUCH IS SHIPPING?
WHEN WILL MY ORDER ARRIVE?
With free express shipping by DHL Express, your Anothersole should arrive in 5-7 working days. (Orders placed after 12pm Friday is considered a Monday order)
Do expect some delivery delays during this period due to COVID-19. Please reach out to us at firstname.lastname@example.org should you require more retails.
WHERE DO YOU SHIP TO?
- United States of America
- Hong Kong
We plan to expand our shipping destinations in the future.
DO I PAY TAXES AND DUTIES ON MY ORDER?
You pay ABSOLUTELY NOTHING. We’ll take care of it.
HOW DOES YOUR 30-DAY FREE RETURN AND EXCHANGE WORK?
You have 30 days from the date of receiving your shoes to return the shoes.
After you complete the return form on the website, we’ll arrange a DHL Express pickup timing with you via email within a week.
We will issue you with merchandise CREDITS to get your replacement shoes once your returned merchandise is received and approved by our CS dept.
Click HERE for the full details.
This is a one-time deal per order though - we’re not Amazon :)
Finally, we hope you understand that we need our shoes back in their original condition.
**In view of the current COVID-19 situation, exchange period has been extended to 60-day until further notice.
DO YOU OFFER MONEY BACK REFUNDS?
Yes, we offer full monetary refunds less customs and duties fees paid (if any) + a USD $30 restocking fee per item.
Email email@example.com or send us a message on our chat feature at the bottom right-hand corner of the site if you need more details.
30 Day Credit Refund
30 Day Cash Refund*
Full Refund minus USD $30 restocking fee per item and custom duties & tax paid (if any)
Please note leather products are organic in nature and imperfections, blemishes, uneven tonality, veins and grains are characteristics of natural leathers and is not a defect. Colour differences can occur leather to leather due to the tanning process. Whilst we take a great amount of effort in ensuring colour accuracy in our digital images, sometimes the production goods may have slight variations due to reasons listed above.
All our shoes are made with the same shoe mould and outsole. Leathers in different thickness/animals can fit differently in the beginning even of the same size. As a general rule, as long as you have room in front of your toes, it's best to let the tighter shoe stretch out especially if you have been wearing that same size for Anothersole shoes. Getting a larger size may result in a loose shoe after it stretch out.
We can help you if you are unsure if you should return for a different size.
- Returned Shoes must be in its original mint condition with all packaging and hangtags included otherwise they may be rejected upon inspection in Singapore. Please don't try your luck as rejected returns can be expensive for you as we will have to deduct the shipping/tax costs from your order value.
HOW LONG DOES IT TAKE TO PROCESS?
We try to process returns and exchanges within 24 hours of receiving the returned item(s) from you.
Hit us up at firstname.lastname@example.org