Returns & Exchange

We offer returns for refunds, free exchange or credits that never expire.

We ask for your returns of unworn item(s) in their original condition (mint condition, tags attached, shoes in shoe boxes) within 30 days of receipt.

Final sale items and gift cards can't be returned.

Taxes and duties are not refundable.

Please only return from the country to which your order was originally delivered.

For promotional orders with specific return policies, the specified terms & conditions prevail.

You can exchange your items for a different size or style as long as they are not FINAL SALE items.

Step 1: You need your ORDER ID and the email used to make your purchase. (Order ID example: #INTL34567)

Step 2: You will receive an email with your return label within 3-5 working days.

Step 3: Place the items in the additional polymailer provided. Attach the return label to the polymailer.

Step 4: Drop off the parcel at your nearest USPS Post Office.

Once your parcel has been received, we will issue you a NEVER EXPIRING store credit to make your next purchase.

To initiate an exchange, click HERE.

How do I find my Order ID?

Your Order ID is prominently displayed when you first made a purchase with us. You will have received an email from “INTL Anothersole” with the subject “Order #INTLXXXXX Confirmed”.

How do I track my parcel?

Each label has a unique code at the bottom of the label that looks like the following: “9400 1000 0000 0000 0000 00”. Use this code on USPS.com to track your parcel’s delivery progress to us.

If at any time you require assistance, please reach out to us at customerservice@anothersole.com.

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If the purchase hasn’t worked out, we ask you'd assume the responsibility of sending your items to our address below for monetary refunds. (As a small privately owned brand we do not have the economies to absorb this at this point in time.)

102F Pasir Panjang Road
#06-08
Citilink Warehouse Complex
Singapore 118530

A full monetary refund will be issued to the original payment mode after we receive your items in Singapore within 30 days.

Remember to email us the tracking details here along with your order number after you have successfully sent out the parcel.

Alternatively, get prepaid shipping labels from DHL at a discounted rate for $19.00 USD for the first item and $9.00 USD for each subsequent item. The cost of the label will be deducted from your refund value.

You can drop off your parcel at any DHL locations or request for pickups.

Head to our return portal here and select “Drop off at DHL Express locations”. The pre-paid returns label will be emailed to you after your returns request is successfully submitted.

Store Credit Refund — You will be emailed a never expiring store code equal to the full price of the item(s) you returned.

Exchange — We provide a free 1st exchange.*

To start your return, click HERE.

*Subsequent exchanges will incur additional charges of $19.00 USD for the first item and $9.00 USD for each subsequent item.

If at any time you require assistance, please reach out to us at customerservice@anothersole.com.

Love your purchase but prefer a different size or design? We've got you covered! Enjoy free international returns for a different size/product or never-expiring store credits!

If you choose store credits, you will be emailed a store code for the full value of the item(s) you returned. In other words, no additional money is required to exchange for the same priced item.

Exchange — We provide a free 1st exchange. Subsequent exchanges will incur additional charges of $19.00 USD for the first item and $9.00 USD for each subsequent item.

Store Credit Refund — You will be emailed a store code equal to the full price of the item(s) you returned. In other words, you do not need to add any money to exchange for a comparable item. The store credit code has no expiration date!

To start your return, click here.