Return & Exchange
What is your return policy and money back guarantee?
We want you to love your purchase! If for any reason you’re not happy, we offer a 30-day money-back guarantee on all eligible items. Simply return your unworn items in their original packaging within 30 days of delivery, and we’ll issue a refund (less return shipping label) to your original payment method.
Are returns free?
Returns are free, but return shipping is at your own cost.
We offer prepaid shipping labels from DHL at discounted rates: $19.00 USD for the first item and $9.00 USD for each additional item. This cost will be deducted from your refund.
You can drop off your parcel at any DHL location or request a pickup.
Visit our return portal here and select "Drop off at DHL Express locations". Your prepaid return label will be emailed to you once your return request is confirmed.
Alternatively, you may arrange your own return at your own cost to:
100J Pasir Panjang Road,
#04-01 Singapore 118525
How do I start a return?
You can exchange your items for a different size or style as long as they are not FINAL SALE items.
Step 1: You need your ORDER ID and the email used to make your purchase. (Order ID example: #INTL34567) to initiate a return or exchange. To initiate an exchange, click HERE.
Step 2: You will receive an email with your return label within the same day.
Step 3: Place the items in the additional poly mailer provided. Attach the return label to the poly mailer.
Step 4: Drop off the parcel at your nearest DHL Drop-off location. You may also contact DHL to arrange pick-up.
Once your parcel has been received by warehouse, we will issue you a NEVER EXPIRING store credit to make your next purchase.
How do I find my Order ID?
Your Order ID is prominently displayed when you first made a purchase with us. You will have received an email from “INTL Anothersole” with the subject “Order #INTLXXXXX Confirmed”.
How do I track my parcel?
Each label has a unique code at the bottom of the label that looks like the following: “61 6189 9052”. Use this airway bill number on DHL.com to track your parcel’s delivery progress to us.
If at any time you require assistance, please reach out to us at intl@anothersole.com.
What is your exchange policy?
We provide a free 1st exchange. *Subsequent exchanges will incur additional charges of $19.00 USD for the first item and $9.00 USD for each additional item.
To start your exchange, click HERE.
If at any time you require assistance, please reach out to us at intl@anothersole.com.
Never-expire store credits
If you choose store credits, you'll receive an email with a store code for the full value of your returned item(s). This means you can exchange for an item of equal price at no extra cost. For higher-priced items, you'll only need to pay the difference.