常见问题及联系我们 FAQ & Contact Us

11.11 限时优惠 | 条款与细则
11.11 Flash Deal | Terms & Conditions

退货与换货 Returns & Exchange

请问你们的退货政策是什么？

我们提供退货退款、免费换货或无限期有效的购物抵用额服务。

请确保退回的商品为未经穿着且保持原始状态（全新状态，标签齐全，鞋子需放回鞋盒中），并在收到商品后的 30 天内完成退货申请。

特价商品和礼品卡不可退货，税费及关税也不予退还。

请务必将商品退回至原配送订单所在的国家。

针对特定退货政策的促销订单，以指定的条款与条件为准。

退款保证

购买 Anothersole 无需担心风险，我们提供退款保证！

如果您对购买的商品不满意并希望退款，我们请您自行承担将商品寄回以下地址的运费。（作为一家小型私人品牌，我们目前尚无能力承担这部分费用，敬请见谅。） 100J Pasir Panjang Road, #04-01 SUTL House, Singapore 118525

收到您寄回至新加坡的商品后，我们将在 30 天内按照原付款方式为您办理全额退款。

寄出包裹后，请记得将追踪信息及您的订单编号通过电子邮件发送至给我们。

或者，您可以选择以折扣价从 DHL 获取预付运费标签：首件商品 $19.00 美元，后续每件商品 $9.00 美元。标签费用将从您的退款金额中扣除。

您可以将包裹投递至任何 DHL 服务网点，或预约上门取件服务。前往我们的退货链接这里，选择「投递至 DHL Express 网点」。成功提交退货申请后，预付退货卷标将以电子邮件形式发送给您。

免费换货 / 无期限商店抵用金

换货— 我们提供首次免费换货服务。后续换货将产生额外费用：首件商品 $19.00 美元，后续每件商品另收 $9.00 美元。

商店抵用金退款 — 您将收到一封电子邮件，其中包含等同于您退回商品全额价格的商店代码。换句话说，您无需额外支付即可换取价格相同的商品。该商店抵用金代码无使用期限！

What is your return policy?

We offer returns for refunds, free exchange or credits that never expire.

We ask for your returns of unworn item(s) in their original condition (mint condition, tags attached, shoes in shoe boxes) within 30 days of receipt.

Final sale items and gift cards can't be returned. Taxes and duties are not refundable.

Please only return from the country to which your order was originally delivered.

For promotional orders with specific return policies, the specified terms & conditions prevail.

Money Back Guarantee

Shop Anothersole with minimal risk with our Money Back Guarantee!

If the purchase hasn’t worked out, we ask you'd assume the responsibility of sending your items to 100J Pasir Panjang Road, #04-01 SUTL House, Singapore 118525 for monetary refunds. (As a small privately owned brand we do not have the economies to absorb this at this point in time.)

A full monetary refund will be issued to the original payment mode after we receive your items in Singapore within 30 days.

Remember to email us the tracking details here along with your order number after you have successfully sent out the parcel.

Alternatively, get prepaid shipping labels from DHL at a discounted rate for $19.00 USD for the first item and $9.00 USD for each subsequent item. The cost of the label will be deducted from your refund value.

You can drop off your parcel at any DHL locations or request for pickups. Head to our return portal here and select “Drop off at DHL Express locations”. The pre-paid returns label will be emailed to you after your returns request is successfully submitted.

Free exchange / never-expire store credits

Exchange — We provide a free 1st exchange. Subsequent exchanges will incur additional charges of $19.00 USD for the first item and $9.00 USD for each subsequent item.

Store Credit Refund — You will be emailed a store code equal to the full price of the item(s) you returned. In other words, you do not need to add any money to exchange for a comparable item. The store credit code has no expiration date!

尺码指南
Sizing & Fits

Anothersole 与 Vans、Nike 或 Adidas 的运动鞋相比穿起来如何？

Anytime Flats 采用流线型收尖鞋型设计，穿着感与大多数厚重的运动鞋截然不同。

如果您的脚较宽且脚围较大，建议选择比您的运动鞋大一号的 The Anytime Flats

我们在每件商品页面提供了详细的尺码指南，可协助您轻松找到适合的尺寸。

我应该选择什么尺码？

我们的鞋款采用标准的中等欧洲尺码剪裁设计，并已在全球销售超过 20 万双，许多顾客都是回头客。

Anytime Flats 起初应该会感觉贴脚。由于前端设计较为收尖，特别是对于脚型较宽或较饱满的顾客，可能会感到些微紧绷。这是正常现象，并在穿着一段时间后逐渐改善。

无内衬皮革将迅速延展，完美贴合您的脚型。首次试穿时，请确保鞋头与脚趾间留有约一指厚的空间。此外，您也可以调整鞋带来提升穿着舒适度。

我们建议参考每款鞋款的详细信息以协助您选择适合的尺码。商品页面上也提供了 EU 和 US 尺码的对照表。若您的脚型较宽且饱满，我们建议选择大一号的尺码。同时，鞋子的贴合度不应过于宽松，因为皮革会随着穿着进一步延展。

如果您仍然不确定哪个尺码最适合您，请联系我们获取更多建议。若首次选择的尺码不合适，您可以对符合条件的订单申请换货。

Anothersole 能帮助解决我的足部问题吗？

Anytime Flats 采用柔软且具弹性的单层皮革设计，直接缝制在柔韧的橡胶鞋底上，宛如为双足量身打造的手套。

鞋垫设计带有拱形支撑和加厚的脚跟垫，使用抗菌高密度运动型开孔泡棉制成，让双足更透气，并能缓解日常活动中的压力。

许多有扁平足、足底筋膜炎或因长时间站立而导致疲惫的顾客表示，穿上我们的鞋款后立即感受到舒缓效果。

虽然鞋款确实能为这类顾客带来舒适感，但我们建议您就足部问题寻求专业医疗建议。

Anytime Flats 并不适合有「踝关节外翻」症状的顾客，因这类情况需要更坚固的鞋后跟来稳定踝关节。踝关节过度旋转会将皮革推向两侧，导致皮革因摩擦而受损。

此外，我们也无法提供具体的尺码规格或指南，以满足您个人矫正鞋垫的需求。

鞋子初次穿着会造成摩擦或水泡吗？

我们收到了许多顾客对首次穿着体验的正面评价，但每个人的脚型和尺寸都不尽相同。脚的宽度和脚趾形状可能因人而异，例如有人脚长是 38 号但宽度却接近 41 号。

基于这些差异，部分顾客可能在初次穿着时感到些微摩擦。建议您在刚开始时穿着时间不要太长，让皮革逐渐适应您的脚型。

您可以在鞋子的摩擦部位涂抹蜡来减少摩擦，或者铺平接缝处。无内衬的皮革会在正常使用的情况下延展，逐渐贴合您的脚型。请知悉基于上述原因，这类情况不被视为产品瑕疵。

如需更多指导，请随时联系我们。

穿着 Anothersole 时，我的脚趾轮廓会明显吗

会的，但这是有其合理原因的。

Anytime Flats 采用高质量的单层皮革缝制于橡胶鞋底上，宛如柔软的手套奢华包覆您的双足。

部分顾客，尤其是脚型较宽或较饱满的顾客，可能会看到脚趾的轮廓。但这是正常现象，随着时间推移会逐渐减少。

皮革能快速适应您的脚型，带来完美的贴合感。许多有拇趾外翻的顾客非常喜欢，因为皮革能自然地延展包覆骨骼，而不会感到压迫。

我们可以设计更宽松的鞋款并添加硬内衬，但谁会想穿那种像似奶奶鞋的款式呢？我们致力于打造兼具舒适与美观的产品。

享受这款 Anothersole 的经典设计吧！您很快就会理解，为什么这双鞋已经征服了全球超过 20 万顾客的双足。

我收到的商品与网站或社交媒体上的图片会有差异吗

皮革是一种有机且独特的材质，没有两块皮革完全相同。自然皮革的特征包括不均匀的纹理和折痕、些微的瑕疵、不均匀的色调、小斑点、静脉痕迹以及昆虫叮咬痕迹，这些都是皮革的自然属性，并非产品瑕疵。

此外，拍摄时的光线效果以及屏幕分辨率的不同，可能会导致颜色看起来有所差异。

相同尺码的鞋款在不同材质上会有不同的穿著感吗？

较柔软和薄的皮革，例如山羊皮，穿起来与较厚的皮革如经打磨的牛皮会有所不同。材质厚度和触感的差异会影响初次穿着的感受。

只需确保鞋子的长度合适，并在鞋头留有一些空间即可。皮革在穿着几次后会迅速延展，达到更舒适的贴合感。

穿 Anothersole 时应该穿袜子吗？

是的，特别是针对深色款式，我们建议穿着深色隐形袜。

在初次穿着或鞋子受潮时，可能会出现些微的颜色转移现象。（请放心，我们的皮革使用的是符合安全标准的染料，并已通过 VOC 限量规范的测试。）随着穿着次数的增加，颜色转移现象会逐渐减少。

穿袜子的好处包括：

• 帮助吸收足部湿气，保持卫生。

• 避免染料沾染您的双足。深色袜子能有效阻隔染料转移到脚上，并且易于清洗。

How does Anothersole fit compared to Vans, Nike or Adidas sneakers?

The Anytime Flats are designed with a sleek tapered silhouette that fits very differently from most bulky sneakers.

Choose 1 size larger than your sneakers for The Anytime Flats if your feet are broader and fuller in girth.

Our comprehensive fit guide on all product pages which will help guide you through.

What size should I buy?

Our shoes are made in standard medium - European fit with 200,000 pairs shipped globally. Many of them returning customers.

The Anytime Flats should fit snugly in the beginning. Due to the tapered design in front, you may feel a little tightness across - especially on broader/fuller feet. This is expected and entirely normal.

The unlined leather stretches to fit you perfectly and quickly. Please make sure there’s some toe room (about one finger thick) from the first time you try them on. The laces can also be adjusted to suit your comfort.

We recommend you to refer to the product details for each shoe to determine your size. You can also find the EU and US size equivalent on the product page. If your feet are wider and full, we advise you to size up. The fit should also never be loose as it will stretch further.

If you're still unsure which size will work best for you, contact us for additional advice. If the fit doesn’t work out the first time, you can start an exchange on applicable purchases.

Can Anothersole help with my foot issues?

Our Anytime Flats are soft and flexible with a single layer of soft leather directly stitched onto a flexible rubber sole. They are very much like gloves on feet.

The footbed is designed with a raised arch and a pillowed heel using an anti-bacterial, high density sports open cell foam. The feet breathes easier and is cushioned from the daily strains of an active lifestyle.

Many with flat feet, plantar fasciitis or has chronic tired feet due to long periods on their feet have reported immediate relief from wearing our shoes.

While they definitely provide relief for such wearers - We ask you seek professional advice for your foot problems.

The Anytime Flats is not suited for people with “rolling ankles” as they need a firmer back counter to hold the ankles in place. Over pronating ankles pushes the leather to the sides resulting in leather damage from abrasion.

We are also unable to offer specific measurements nor guides on adapting our shoes to your custom orthotics.

Will the shoes cause abrasion/blisters initially?

We have received many positive reviews on their wonderful first wearing experience but everyone's feet are different with varying shapes and measurements. The width of the foot and shape of the toes can differ greatly between two persons. Some have the length of a 38 but the width of a 41.

For those reasons and others, some may experience chaffing initially. You can wear the new shoes for shorter periods initially to allow the leather to adapt to your feet first.

You can wax the afflicting areas of the shoes to reduce abrasion or hammer down any joints. The unlined leather will accomodate by stretching to a custom fit under normal deviations. Please understand this is not considered a defect for reasons stated above.

Do reach out for help if you need further instructions.

Will the outline of my toes be visible when wearing Anothersole?

Yes and with very good reasons.

The Anytime Flats uses a single layer of high quality leather stitched onto the rubber sole. Think of them as soft gloves wrapping your feet in luxury.

Some customers may see the shape of the toes especially on fuller and broader feet. This is expected and becomes less pronounced over time.

The leather quickly adapts to your feet for a perfect fit. Many customers with bunions love how the leather stretches over the bone without pressing against it.

We can make the shoes roomy and add stiff linings but who honestly want to wear grandma shoes nowadays? We have built a product that is makes you feel comfortable and look beautiful.

Enjoy this signature look of Anothersole. You will quickly understand this one shoe has won over more than 200,000 happy feet globally.

Could there be differences between what I receive and what i see on your website/social media posts?

Leather is organic in nature and unique - no two leathers are identical. Uneven grains and creases, slight imperfection, uneven tonality and little spots, veins marks and insect bites are characteristics of natural leathers and are not defects.

In addition, lighting used during photography and screen monitors’ resolution could be reasons for perceived color differences.

Will the same size fit differently in a different material?

Softer and thinner leathers like goat leather feels different to a thicker leather like milled bovine leather. The difference in thickness and hand-feel will result in a different first fit experience.

Just ensure the length is right, with a little toe room. The leathers will stretch out quickly after some wears.

Should I wear socks with Anothersole?

Yes, please wear dark colored no-show socks especially for our darker colors.

Some color migration is expected during initial wears or worn when the shoes are wet. (Be assured that consumer safe pigments are used for our leathers and are tested for VOC limits). The colour migration will reduce with wearing.

There are many advantages in doing so:

• Helps to absorb moisture from your feet for hygiene.

• Avoid staining your feet. The dark colored socklets will shield your toes from the dye and can be washed off.

Promotions

Do I get a first order discount?

Join our mailing list to unlock your first order discount now.

For Corporate/Wholesale Orders, please contact us.

Can I mix styles to enjoy BOGO 30% off?

All styles (except for final sale or accessories) can be mixed and matched to qualify for BOGO 30% off discount. Simply enter discount code "TWIN30" to enjoy 30% off every 2nd item* in your order.

*Discount is applied on lower priced items.

Can I use more than 1 discount code on my order?

Only 1 code can be used per order. The 1st order discount code can be used later and does not expire even if you place a bundle order first.

What promotion does Anothersole run?

We believe in sustainable consumption and we do not mark up to mark down with sales all the time. We avoid producing excessively and many styles are limited in quantities.

All 247 sneakers sold as part of the Sneaker Fest are offered at limited quantities for a limited time and while supplies last. Sale prices cannot be retroactively applied to purchases made before the event began. All sales are final and cannot be returned, exchanged or refunded. Other exclusions may apply. This promotion is stackable with our BOGO 30% OFF when you enter the discount code "TWIN30" to enjoy 30% off your second off every second item. Strictly no monetary/credit refunds for orders placed with this promotion.

Subscribe to our newletter to be in the loop for insider scoops.

We reserve the rights to modify/terminate the promotion if, in any way, it becomes technically compromised. All terms and conditions are subject to change without prior notice. In the event of a dispute, Anothersole.com decision is final.

REFUND

STRICTLY NO MONEYTARY or CREDIT REFUNDS for orders placed with TWIN30 discount code.

Orders using the TWIN30 discount code are finalised and cannot be cancelled or changed.

EXCHANGE

Exchange of a lower priced item is permitted, but no reimbursement of the difference will be provided.

Exchange is only valid for 30 days from the order date.

订单
Orders

下单后可以追踪我的包裹吗？

当您的包裹由物流合作伙伴取件后，您将收到一封包含追踪号码的运送通知电子邮件

我可以修改订单吗？

在订单被第三方仓库处理之前，我们接受订单修改。请在下单后一小时内发送电子邮件给我们进行修改。

我可以取消订单吗？

订单一旦成功提交后，将无法取消。

如果我未完成结账流程，商品会保留在购物车中吗？

所有添加至购物车的商品会保留 14 天，直到您下单或从购物车中移除。

但商品的现货状况以您下单时的库存为准。

我的订单因网络安全检查或库存不足被取消，该如何退款？

当您的订单被取消时，您将收到一封取消通知电子邮件。商品金额将通过您原本付款方式退还。银行处理退款可能需要最多 14 个工作日。若在此期限后仍未收到退款，请联系您的银行或支付提供商进一步查询。

放入购物车的商品会为我保留吗？

将商品放入购物车并不保证有其库存。所有商品以先到先得为准。

我未完成整个结账流程，商品会保留在购物车中吗？

您添加至购物车的商品会保留 14 天，直到您下单或将其从购物车移除。

商品的供应状况以您下单时的库存为准。

我的订单未成功提交，该怎么办？

如果您的订单未成功提交，请确认您是否使用了正确的地址、邮政编码以及验证码（如适用），且这些信息与您的信用卡数据一致。这是一项加强的安全功能，用于防范信用卡诈骗。

下单时出现错误，我该怎么办？

请截图错误页面，或将错误讯息复制后发送至customerservice@anothersole.com，以便我们协助处理。

你们接受哪些付款方式？

我们接受所有主要的信用卡/借记卡（Mastercard、Visa、American Express）、Paypal、Shop Pay 以及我们的电子礼品卡。

我该以什么币别下单？

我们的网站可选择不同币别（位于页面右上角），您可以选择偏好的币别进行购物。

Can I track my package after placing an order?

You’ll receive a shipment notification email with your tracking number, once your package is being collected by our delivery partner.

Can I amend my order?

We will accept changes to your order before they are processed by the 3rd party warehouse. Please email us within an hour of ordering to make changes to your order.

Can I cancel my order?

Once your order has been placed successfully, you will not be able to cancel it.

I did not complete the entire checkout process? Will my item(s) remain in my cart?

All items that you have added to cart remain in your cart for 14 days until you place the order or removed from cart.

The items are subject to availability at time of ordering.

My order was cancelled due to online security checks or stock availability, how will I be refunded?

When your order is cancelled, a cancellation email notification will be sent. The product value will be credited via your original payment mode. It will take up to 14 business days for the bank to process the refund. Please reach out to your bank/payment provider if you have not received it after this time frame.

Will items placed in my cart be reserved for me?

Placing an item in your cart does not guarantee availability. It is on a first-come-first-served basis.

I did not complete the entire checkout process? Will my item(s) remain in my cart?

All items that you have added to cart remain in your cart for 14 days until you place the order or removed from cart.

The items are subject to availability at time of ordering.

My order was unsuccessful, what should I do?

If your order was not successfully placed, please check the correct (matching your card details) address, postal code and authentication code (if applicable) were used. This is an enhanced security feature to guard against credit card fraud.

I received an error when placing my order, what should I do?

Please email a screenshot of the error page, or copy the error message to customerservice@anothersole.com

What payment methods do you accept?

We accept all major credit/debit cards (Mastercard, Visa, American Express), Paypal,Shop Pay, and our E-gift card.

What currency will I place my order in?

We have a multi-currency selector on our website (top right) to shop in your preferred currency.

运送与追踪
Shipping & Tracking

你们可以运送到哪些地点？运费是多少？

我们为全球主要城市提供免费快递运送服务。

若您在结账时找不到您所在国家的运送选项，请发送电子邮件至customerservice@anothersole.com与我们联系。

新加坡地区的订单，请前往我们的新加坡官方网站这里。

你们使用哪家快递服务？

我们采用 DHL Express 提供全球门到门配送服务。DHL Express 的全球团队确保快速送达，并提供全程追踪及海关清关服务。一般配送时间为 2-5 个工作日。从我们新加坡总部发货，货件最快 3 天内送达加州，悉尼更可在出货后 24 小时内送达！

备注：DHL 需要您的联络电话，因此我们在结账时会要求您提供此信息。

你们能配送至邮政信箱吗？

目前无法提供此服务。我们只提供门到门配送至办公室或住家地址。我们也无法配送至邮政信箱、军事或受保护的地区。此外，我们也无法配送至非毗邻州/领地或离岸岛屿（例如：马绍尔群岛、加那利群岛、圣马丁、法属圭亚那等）。若因配送至这些受限地区而导致配送失败，相关的额外运费将由您承担。

运送需要多久时间？

您的订单将于 2 个工作日内出货，并透过电子邮件发送包裹追踪链接及相关信息。出货后，您将在 3 个工作日内收到商品。

我的订单需要支付关税与税费吗？

销售税取决于您的配送地点。若您的订单需缴纳税金与关税，商品抵达您所在国家时，我们将通知您相关费用。备注：美国地区单笔订单金额低于 800 美元免税，澳洲订单的商品及服务税（GST）由我们吸收。

备注：美国地区单笔订单金额低于 800 美元免税，澳洲订单金额将额外收取 10% 消费税 (GST)。

我可以申请退税吗？

我们不提供购买商品的退税服务。

如何追踪我的订单？

当您的包裹打包完成后，您会收到一封附有追踪号码的出货确认电子邮件。您可以在这里追踪您的包裹。

我需要亲自签收包裹吗？

我们建议您亲自签收包裹，以避免包裹遗失或被盗的风险。对于此类情况，我们将无法承担责任。

我的订单有保证的送达日期吗？

我们的配送时间为周一至周五，上午 9 点至晚上 7 点，周末及公共假期除外。

请注意，预计的送达日期仅供参考，实际时间可能因海关延误、运送限制、付款授权、在线安全检查及库存状况而有所变动。

在线安全检查是防范信用卡诈欺交易的预防措施，旨在保护顾客免受未经授权的交易和诈骗行为影响。我们可能会要求提供额外的信息或文件进行付款验证。在此情况下，您的订单可能会因安全检查而有所延迟。

如果我拒收包裹呢？

若出货后您决定取消订单，您可以在包裹送达时拒收，并通知我们。我们将在扣除运费及退回包裹的运费后，退还剩余金额。

若因买家未能支付关税或税金而导致配送失败，订单将被取消。我们将在扣除来回运费及 USD 10 手续费后，退还剩余金额。

包裹遗失或失窃？

一旦订单配送至您提供的地址并显示已送达，即视为交易完成。若包裹在已提供送达证明的情况下遗失，Anothersole 概不负责。请确保有人能够代为签收包裹。

我可以更改配送地址吗？

包裹从我们的仓库发货后，配送地址将无法更改。

配送失败后会如何处理？

我们的物流配送人员通常会尝试送货两次。如果第一次配送未成功，配送人员将透过您所提供的联络电话与收件人联系，安排第二次配送。若收件人在两次配送尝试后仍未能成功收货，包裹将被退回至 Anothersole。

Where do you ship and how much is shipping?

We offer free express shipping to major cities in the world on all eligible orders.

If you do not see a shipping option for your country during checkout, please email us at customerservice@anothersole.com.

For orders in Singapore, please visit our Singapore website here.

Which courier do you use?

We use DHL Express for door to door deliveries worldwide. DHL Express Global teams ensure fast delivery with end-to-end tracking and customs clearance. It usually will take 2-5 working days to deliver. From our base in Singapore, shipments can reach California within 3 days and Sydney within 24 hours of dispatch!

P.S. DHL requires your phone number, which is why we request it during checkout.

Can you deliver to P.O. boxes?

Not for now. We offer door-to-door deliveries only to an office/residential address. We are also unable to ship to any non contiguous states/territories or offshore Islands. (e.g Marshall Island, Canary Islands, Saint Martin, French Guiana etc). Shipping surcharges for failed deliveries to any such restricted areas will be borne by you.

How long does the shipment take?

Your order will be shipped out on the next 2 business day and we will email you the tracking link & details. Once shipped, you will receive the shoes in 3 business days.

Do I have to pay duties & taxes on my order?

Sales tax depends on your shipping destination. If there are any taxes and duties applicable, you’ll be inform once the shoes arrives in your country. Note - there’s no tax for orders under USD800 for the USA and GST is absorbed for Australian orders.

Note - for US, there is no tax for orders under USD800. For Australia, there is 10% GST charged on top of the total order amount.

Can I request for a tax refund?

We do not accept tax refunds for purchases made at Anothersole.

How do I track my order?

You'll receive a shipping confirmation email with a tracking number once your parcel is packed. You can track your parcel here.

Should I be present to receive my delivery?

We recommend you elect to receive your parcel in person to prevent the risk of loss or theft of which we are not responsible.

Does my order come with a guaranteed delivery date?

Deliveries are made on Monday - Friday between 9 am - 7 pm, except for weekends and holidays.

Please note that the expected delivery date is at best our approximation and can vary due to custom delays, shipping restrictions, payment authorization, online security checks, and stock availability.

Online security check is a preventive measure against credit card fraud transactions. It aims to protect our customers from unauthorized and fraudulent dealings. We may request for additional information and documents for payment verification. In such cases, your order may be delayed for security checks.

What if I reject the shipment?

If your order is already shipped before you want to cancel, you can reject the shipment when it arrives and let us know. We will refund you the order amount after reducing any shipping cost including the extra shipping cost for return shipment.

Any orders with unsuccessful delivery attempts due to buyers failing to settle customs duties and taxes and/or be uncontactable will be canceled. The amount paid will be refunded after subtracting the costs for round-trip shipment and USD10 handling fee.

Stolen or missing parcel?

Once the order has been delivered to your given address, it is considered as fulfilled. Anothersole shall not be held responsible for any lost orders after goods have been delivered with proof of delivery. Please ensure someone is there to receive the package.

Can I change my shipping address?

We cannot change the address after we ship the parcel.

How is a failed delivery processed?

Most of our delivery agents make two attempts to deliver a parcel. If the first round of delivery is unsuccessful, the agent will contact the recipient using the given contact number for a second delivery. If the recipients fail to receive the parcel after the first two delivery attempts, the parcel will be returned to Anothersole.

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