退货与换货 Returns & Exchange

我们提供退货退款、免费换货或无限期有效的购物抵用额服务。

请确保退回的商品为未经穿着且保持原始状态（全新状态，标签齐全，鞋子需放回鞋盒中），并在收到商品后的 30 天内完成退货申请。

特价商品和礼品卡不可退货，税费及关税也不予退还。

请务必将商品退回至原配送订单所在的国家。

针对特定促销订单的退货政策，以指定的条款与条件为准

We offer returns for refunds, free exchange or credits that never expire.

We ask for your returns of unworn item(s) in their original condition (mint condition, tags attached, shoes in shoe boxes) within 30 days of receipt.

Final sale items and gift cards can't be returned.

Taxes and duties are not refundable.

Please only return from the country to which your order was originally delivered.

For promotional orders with specific return policies, the specified terms & conditions prevail.

只要商品不是特价清仓品项，您可以换取不同的尺码或款式。

步骤 1：请准备您的订单编号 (ORDER ID) 和下单时所使用的电子邮件地址。（订单编号范例：#INTL34567）

步骤 2：您将在 3-5 个工作日内收到附有退货卷标的电子邮件。

步骤 3：将商品放入随附的额外塑料包装袋中，并将退货标签贴在包装袋上。

步骤 4：将包裹投递至您附近的 USPS 邮局。

一旦我们收到您的包裹，将为您提供一份无期限有效的购物抵用额，供您进行下一次购买。

想要进行换货，请点击这里。

该如何找到我的订单编号（Order ID）？

您的订单编号（Order ID）会在您首次下单时清楚显示。您应该已收到一封来自『INTL Anothersole』的电子邮件，主题为『订单 #INTLXXXXX 已确认』。

如何追踪我的包裹？

You can exchange your items for a different size or style as long as they are not FINAL SALE items.

Step 1: You need your ORDER ID and the email used to make your purchase. (Order ID example: #INTL34567)

Step 2: You will receive an email with your return label within 3-5 working days.

Step 3: Place the items in the additional polymailer provided. Attach the return label to the polymailer.

Step 4: Drop off the parcel at your nearest USPS Post Office.

Once your parcel has been received, we will issue you a NEVER EXPIRING store credit to make your next purchase.

To initiate an exchange, click HERE.

How do I find my Order ID?

Your Order ID is prominently displayed when you first made a purchase with us. You will have received an email from “INTL Anothersole” with the subject “Order #INTLXXXXX Confirmed”.

How do I track my parcel?

Each label has a unique code at the bottom of the label that looks like the following: “9400 1000 0000 0000 0000 00”. Use this code on USPS.com to track your parcel’s delivery progress to us.

If at any time you require assistance, please reach out to us at customerservice@anothersole.com.

购买 Anothersole 无需担心风险，我们提供退款保证！

如果您对购买的商品不满意并希望退款，我们请您自行承担将商品寄回以下地址的运费。（作为一家小型私人品牌，我们目前尚无能力承担这部分费用，敬请见谅。）

102F Pasir Panjang Road
#06-08
Citilink Warehouse Complex
Singapore 118530

收到您寄回至新加坡的商品后，我们将在 30 天内按照原付款方式为您办理全额退款。

寄出包裹后，请记得将追踪信息及您的订单编号通过电子邮件发送至给我们

或者，您可以选择以折扣价从 DHL 获取预付运费标签：首件商品 $19.00 美元，后续每件商品 $9.00 美元。标签费用将从您的退款金额中扣除。

您可以将包裹投递至任何 DHL 服务网点，或预约上门取件服务。

Shop Anothersole with minimal risk with our Money Back Guarantee!

If the purchase hasn’t worked out, we ask you'd assume the responsibility of sending your items to our address below for monetary refunds. (As a small privately owned brand we do not have the economies to absorb this at this point in time.)

102F Pasir Panjang Road
#06-08
Citilink Warehouse Complex
Singapore 118530

A full monetary refund will be issued to the original payment mode after we receive your items in Singapore within 30 days.

Remember to email us the tracking details here along with your order number after you have successfully sent out the parcel.

Alternatively, get prepaid shipping labels from DHL at a discounted rate for $19.00 USD for the first item and $9.00 USD for each subsequent item. The cost of the label will be deducted from your refund value.

You can drop off your parcel at any DHL locations or request for pickups.

Head to our return portal here and select “Drop off at DHL Express locations”. The pre-paid returns label will be emailed to you after your returns request is successfully submitted.

商店抵用金退款 —您将收到一封电子邮件，其中包含一个无期限有效的商店代码，金额等同于您退回商品的全额价格。

换货 —我们提供首次免费换货服务。*

想要进行换货，请点击这里。

*后续的换货将产生额外费用：首件商品 $19.00 美元，每增加一件商品另收 $9.00 美元。

如果您在任何时候需要协助，请联系我们：customerservice@anothersole.com。

Store Credit Refund — You will be emailed a never expiring store code equal to the full price of the item(s) you returned.

Exchange — We provide a free 1st exchange.*

To start your return, click HERE.

*Subsequent exchanges will incur additional charges of $19.00 USD for the first item and $9.00 USD for each subsequent item.

If at any time you require assistance, please reach out to us at customerservice@anothersole.com.

喜欢您刚购买的商品，但想要换个尺码或设计？我们为您提供贴心服务！享受免费的国际退货服务，轻松换取不同尺码/商品，或选择领取无期限的商店抵用金！

如果您选择商店抵用金，您将收到一封电子邮件，其中包含等同于您退回商品全额价值的商店代码。换句话说，您无需额外支付，即可换取相同价格的商品。

换货— 我们提供首次免费换货服务。后续换货将产生额外费用：首件商品 $19.00 美元，后续每件商品另收 $9.00 美元。

商店抵用金退款 — 您将收到一封电子邮件，其中包含等同于您退回商品全额价格的商店代码。换句话说，您无需额外支付即可换取价格相同的商品。该商店抵用金代码无使用期限！

想要进行换货，请点击这里。

Love your purchase but prefer a different size or design? We've got you covered! Enjoy free international returns for a different size/product or never-expiring store credits!

If you choose store credits, you will be emailed a store code for the full value of the item(s) you returned. In other words, no additional money is required to exchange for the same priced item.

Exchange — We provide a free 1st exchange. Subsequent exchanges will incur additional charges of $19.00 USD for the first item and $9.00 USD for each subsequent item.

Store Credit Refund — You will be emailed a store code equal to the full price of the item(s) you returned. In other words, you do not need to add any money to exchange for a comparable item. The store credit code has no expiration date!

To start your return, click here.