中国
中国
以色列
加拿大
印度尼西亚
台湾
德国
新西兰
日本
法国
泰国
澳大利亚
瑞士
美国
英国
荷兰
菲律宾
阿拉伯联合酋长国
韩国
香港特别行政区
马来西亚
运送与追踪 Shipping & Tracking
你们可以运送到哪些地点？运费是多少？ Where do you ship and how much is shipping?
我们为全球主要城市提供免费快递运送服务。
若您在结账时找不到您所在国家的运送选项，请发送电子邮件至customerservice@anothersole.com与我们联系。
新加坡地区的订单，请前往我们的新加坡官方网站这里。
We offer free express shipping to major cities in the world on all eligible orders.
If you do not see a shipping option for your country during checkout, please email us at customerservice@anothersole.com.
For orders in Singapore, please visit our Singapore website here.
你们使用哪家快递服务？
Which courier do you use?
我们采用 DHL Express 提供全球门到门配送服务。DHL Express 的全球团队确保快速送达，并提供全程追踪及海关清关服务。一般配送时间为 2-5 个工作日。从我们新加坡总部发货，货件最快 3 天内送达加州，悉尼更可在出货后 24 小时内送达！
备注：DHL 需要您的联络电话，因此我们在结账时会要求您提供此信息。
We use DHL Express for door to door deliveries worldwide. DHL Express Global teams ensure fast delivery with end-to-end tracking and customs clearance. It usually will take 2-5 working days to deliver. From our base In Singapore, shipments can reach California within 3 days and Sydney within 24 hours of dispatch!
P.S. DHL requires your phone number, which is why we request it during checkout.
你们能配送至邮政信箱吗？
Can you deliver to P.O. boxes?
目前无法提供此服务。我们只提供门到门配送至办公室或住家地址。
我的订单何时会送达？
大多数 DHL 配送的订单会在出货后 3-5 个工作日内送达。新加坡时间下午 2 点前下的订单会在当天出货；周五下午 2 点后收到的订单将视为周一订单处理。我们在周末与公共假期不进行出货。
我的订单需要支付关税与税费吗？
取决于您所在的国家而定，当您的订单抵达目的地时，可能需要支付进口关税与税费。
备注：美国地区单笔订单金额低于 800 美元免税，澳洲订单的商品及服务税（GST）由我们吸收。
Not for now. We offer door-to-door deliveries only to an office/residential address.
When will my order arrive?
Most DHL shipments should arrive within 3-5 business days after sending. Orders placed before 2 PM Singapore time will be shipped on the same day. Orders received after 2 PM on Friday will be considered a Monday order. We don't ship on weekends or public holidays.
Do I have to pay duties & taxes on my order?
Depending on where you live, you may have to pay import duties and taxes when your order arrives in your country.
Note - there’s no tax for orders under USD800 for the USA and GST is absorbed for Australian orders.
我可以申请退税吗？
Can I request for a tax refund?
我们不提供购买商品的退税服务。
We do not accept tax refunds for purchases made at Anothersole.
如何追踪我的订单？
How do I track my order?
当您的包裹打包完成后，您会收到一封附有追踪号码的出货确认电子邮件。您可以在这里追踪您的包裹。
You'll receive a shipping confirmation email with a tracking number once your parcel is packed. You can track your parcel here.
我需要亲自签收包裹吗？
Should I be present to receive my delivery?
我们建议您亲自签收包裹，以避免包裹遗失或被盗的风险。对于此类情况，我们将无法承担责任。
We recommend you elect to receive your parcel in person to prevent the risk of loss or theft of which we are not responsible.
我的订单有保证的送达日期吗？
Does my order come with a guaranteed delivery date?
我们的配送时间为周一至周五，上午 9 点至晚上 7 点，周末及公共假期除外。
请注意，预计的送达日期仅供参考，实际时间可能因海关延误、运送限制、付款授权、在线安全检查及库存状况而有所变动。
在线安全检查 是防范信用卡诈欺交易的预防措施，旨在保护顾客免受未经授权的交易和诈骗行为影响。我们可能会要求提供额外的信息或文件进行付款验证。在此情况下，您的订单可能会因安全检查而有所延迟。
Deliveries are made on Monday - Friday between 9 am - 7 pm, except for weekends and holidays.
Please note that the expected delivery date is at best our approximation and can vary due to custom delays, shipping restrictions, payment authorization, online security checks, and stock availability.
Online security check is a preventive measure against credit card fraud transactions. It aims to protect our customers from unauthorized and fraudulent dealings. We may request for additional information and documents for payment verification. In such cases, your order may be delayed for security checks.
如果我拒收包裹呢？
What if I reject the shipment?
若出货后您决定取消订单，您可以在包裹送达时拒收，并通知我们。我们将在扣除运费及退回包裹的运费后，退还剩余金额。
若因买家未能支付关税或税金而导致配送失败，订单将被取消。我们将在扣除来回运费及 USD 10 手续费后，退还剩余金额。
If your order is already shipped before you want to cancel, you can reject the shipment when it arrives and let us know. We will refund you the order amount after reducing any shipping cost including the extra shipping cost for return shipment.
Any unsuccessful delivery attempts due to buyers failing to settle customs duties and taxes will be canceled and refunded after subtracting the costs for round-trip shipment and USD10 handling fee.
包裹遗失或失窃？
Stolen or missing parcel?
一旦订单配送至您提供的地址并显示已送达，即视为交易完成。若包裹在已提供送达证明的情况下遗失，Anothersole 概不负责。请确保有人能够代为签收包裹。
Once the order has been delivered to your given address, it is considered as fulfilled. Anothersole shall not be held responsible for any lost orders after goods have been delivered with proof of delivery. Please ensure someone is there to receive the package.
我可以更改配送地址吗？
Can I change my shipping address?
包裹从我们的仓库发货后，配送地址将无法更改。
We cannot change the address after the parcel departs from our warehouse.
配送失败后会如何处理？
How is a failed delivery processed?
我们的物流配送人员通常会尝试送货两次。如果第一次配送未成功，配送人员将透过您所提供的联络电话与收件人联系，安排第二次配送。若收件人在两次配送尝试后仍未能成功收货，包裹将被退回至 Anothersole。
Most of our delivery agents make two attempts to deliver a parcel. If the first round of delivery is unsuccessful, the agent will contact the recipient using the given contact number for a second delivery. If the recipients fail to receive the parcel after the first to delivery attempts, the parcel will be returned to Anothersole.
有无法配送的地区吗？
Are there any restricted areas you do not ship to?
我们无法配送至邮政信箱、军事或受保护的地区。此外，我们也无法配送至非毗邻州/领地或离岸岛屿（例如：马绍尔群岛、加那利群岛、圣马丁、法属圭亚那等）。
We are unable to ship to PO box, military or protected areas. We are also unable to ship to any non contiguous states/territories or offshore Islands. (e.g Marshall Island, Canary Islands, Saint Martin, French Guiana etc). Shipping surcharges for failed deliveries to any such restricted areas will be borne by you.
