退貨與換貨 Returns & Exchange
請問你們的退貨政策是什麼？
What is your return policy?
我們提供退貨退款、免費換貨或無限期有效的購物抵用額服務
請確保退回的商品為未經穿著且保持原始狀態（全新狀態，標籤齊全，鞋子需放回鞋盒中），並在收到商品後的 30 天內完成退貨申請。
特價商品和禮品卡不可退貨，稅費及關稅也不予退還
請務必從訂單最初配送的國家退回商品。
針對特定促銷訂單的退貨政策，以指定的條款與條件為準。
We offer returns for refunds, free exchange or credits that never expire.
We ask for your returns of unworn item(s) in their original condition (mint condition, tags attached, shoes in shoe boxes) within 30 days of receipt.
Final sale items and gift cards can't be returned. Taxes and duties are not refundable.
Please only return from the country to which your order was originally delivered.
For promotional orders with specific return policies, the specified terms & conditions prevail.
來自美國的換貨服務
For exchange from USA
只要商品不是特價清倉品項，您可以換取不同的尺碼或款式。
步驟 1：請準備您的訂單編號 (ORDER ID) 和下單時所使用的電子郵件地址。（訂單編號範例：#INTL34567）
步驟 2：您將在 3-5 個工作日內收到附有退貨標籤的電子郵件。
步驟 3：將商品放入隨附的額外塑膠包裝袋中，並將退貨標籤貼在包裝袋上。
步驟 4：將包裹投遞至您附近的 USPS 郵局。
一旦我們收到您的包裹，將為您提供一份無期限有效的購物抵用額，供您進行下一次購買。
該如何找到我的訂單編號（Order ID）？
您的訂單編號（Order ID）會在您首次下單時清楚顯示。您應該已收到一封來自『INTL Anothersole』的電子郵件，主題為『訂單 #INTLXXXXX 已確認』。
如何追蹤我的包裹？
每張退貨標籤底部都有一個獨特的代碼，格式類似於：『9400 1000 0000 0000 0000 00』。您可以使用該代碼在 USPS.com 上追蹤包裹的配送進度。
如果您在任何時候需要協助，請聯繫我們： customerservice@anothersole.com.
You can exchange your items for a different size or style as long as they are not FINAL SALE items.
Step 1: You need your ORDER ID and the email used to make your purchase. (Order ID example: #INTL34567)
Step 2: You will receive an email with your return label within 3-5 working days.
Step 3: Place the items in the additional polymailer provided. Attach the return label to the polymailer.
Step 4: Drop off the parcel at your nearest USPS Post Office.
Once your parcel has been received, we will issue you a NEVER EXPIRING store credit to make your next purchase.
To initiate an exchange, click HERE.
How do I find my Order ID?(Order ID）？
Your Order ID is prominently displayed when you first made a purchase with us. You will have received an email from “INTL Anothersole” with the subject “Order #INTLXXXXX Confirmed”.
How do I track my parcel?
Each label has a unique code at the bottom of the label that looks like the following: “9400 1000 0000 0000 0000 00”. Use this code on USPS.com to track your parcel’s delivery progress to us.
If at any time you require assistance, please reach out to us at customerservice@anothersole.com.
退款保證
Money Back Guarantee
購買 Anothersole 無需擔心風險，我們提供退款保證！
如果您對購買的商品不滿意並希望退款，我們請您自行承擔將商品寄回以下地址的運費。（作為一家小型私人品牌，我們目前尚無能力承擔這部分費用，敬請見諒。）
102F Pasir Panjang Road
#06-08
Citilink Warehouse Complex
Singapore 118530
收到您寄回至新加坡的商品後，我們將在 30 天內按照原付款方式為您辦理全額退款。
寄出包裹後，請記得將追蹤資訊及您的訂單編號通過電子郵件發送至給我們
或者，您可以選擇以折扣價從 DHL 獲取預付運費標籤：首件商品 $19.00 美元，後續每件商品 $9.00 美元。標籤費用將從您的退款金額中扣除。
您可以將包裹投遞至任何 DHL 服務網點，或預約上門取件服務。
前往我們的退貨鏈接這裡，選擇「投遞至 DHL Express 網點」。成功提交退貨申請後，預付退貨標籤將以電子郵件形式發送給您。
Shop Anothersole with minimal risk with our Money Back Guarantee!
If the purchase hasn’t worked out, we ask you'd assume the responsibility of sending your items to our address below for monetary refunds. (As a small privately owned brand we do not have the economies to absorb this at this point in time.)
102F Pasir Panjang Road
#06-08
Citilink Warehouse Complex
Singapore 118530
A full monetary refund will be issued to the original payment mode after we receive your items in Singapore within 30 days.
Remember to email us the tracking details here along with your order number after you have successfully sent out the parcel.
Alternatively, get prepaid shipping labels from DHL at a discounted rate for $19.00 USD for the first item and $9.00 USD for each subsequent item. The cost of the label will be deducted from your refund value.
You can drop off your parcel at any DHL locations or request for pickups./p>
Head to our return portal here and select “Drop off at DHL Express locations”. The pre-paid returns label will be emailed to you after your returns request is successfully submitted.
美國以外的換貨服務For exchange from outside USA
您將收到一封電子郵件，其中包含一個無期限有效的商店代碼，金額等同於您退回商品的全額價格。
換貨 — 我們提供首次免費換貨服務。*
*後續的換貨將產生額外費用：首件商品 $19.00 美元，每增加一件商品另收 $9.00 美元。
如果您在任何時候需要協助，請聯繫我們：customerservice@anothersole.com
Store Credit Refund — You will be emailed a never expiring store code equal to the full price of the item(s) you returned.
Exchange — We provide a free 1st exchange.*
To start your return, click HERE .
*後續的換貨將產生額外費用：首件商品 $19.00 美元，每增加一件商品另收 $9.00 美元。
If at any time you require assistance, please reach out to us at customerservice@anothersole.com
免費換貨 / 無期限商店抵用金
Free exchange / never-expire store credits
喜歡您剛購買的商品，但想要換個尺碼或設計？我們為您提供貼心服務！享受免費的國際退貨服務，輕鬆換取不同尺碼/商品，或選擇領取無期限的商店抵用金！
如果您選擇商店抵用金，您將收到一封電子郵件，其中包含等同於您退回商品全額價值的商店代碼。換句話說，您無需額外支付，即可換取相同價格的商品。
換貨 — 我們提供首次免費換貨服務。後續換貨將產生額外費用：首件商品 $19.00 美元，後續每件商品另收 $9.00 美元。
商店抵用金退款— 您將收到一封電子郵件，其中包含等同於您退回商品全額價格的商店代碼。換句話說，您無需額外支付即可換取價格相同的商品。該商店抵用金代碼無使用期限！
想要進行換貨，請點擊這裡。
Love your purchase but prefer a different size or design? We've got you covered! Enjoy free international returns for a different size/product or never-expiring store credits!
If you choose store credits, you will be emailed a store code for the full value of the item(s) you returned. In other words, no additional money is required to exchange for the same priced item.
Exchange — We provide a free 1st exchange. Subsequent exchanges will incur additional charges of $19.00 USD for the first item and $9.00 USD for each subsequent item.
Store Credit Refund — You will be emailed a store code equal to the full price of the item(s) you returned. In other words, you do not need to add any money to exchange for a comparable item. The store credit code has no expiration date!
To start your return, click here.
