FAQ

We currently have sizes from EU35-EU41 in whole sizes only. It fits true to size.

Measure your feet and choose your size based on your measurements. If your foot length is 23.8 - you should be choosing size EU 37 as shown in the size guide.

Please note the width of our shoes in the size guide; it is measured based on the widest points of your feet. Anothersole shoes have a standard width and does not cater to a wide fit.

If the width of your feet exceeds the width of your footbed excessively, the leather may be stepped on and make contact with the ground leading to damage from abrasion.

If the initial wear feels a bit snug, be assured that our leathers will stretch to fit with each wear like a pair of leather gloves. Buying a larger size may result the shoe slipping off at the back upon stretching.

If you are unsure and need some questions answered, please write to us at customerservice@anothersole.com or message us on FB Messenger

• There are 2 options available. You may either return the shoes for store credits, or exchange the shoes for another pair.
  
  

  Exchanges

• Exchanges will only be allowed once per order.
  
• Exchanges are only allowed for resizing.
  
• Besides a change in size, other reasons will fall under the Returns section below
  
• We only allow exchanges for unworn shoes with all the packaging materials intact.
  
• All items must be returned within 90 days of purchase.
  
• The items must be unworn and undamaged.
  
• We require your exchange to be shipped in the manner it was received with all original packaging and hangtags included.
  
• All footwear returned must include the original shoe box in its original condition.
  
• A restocking fee of $10 will be deducted if the packaging is missing or damaged.
  
• Shoes must not be worn and should be in a merchantable condition.
  
• All the above conditions must be met for us to be able to accept your exchange request.
  
• Duties and taxes for international shipping will be borne by you.
  
  

  Returns

• We only allow returns for unworn and undamaged shoes with all the packaging materials intact.
  
• All items must be returned within 90 days of purchase.
  
• We require your exchange to be shipped in the manner it was received with all original packaging and hangtags included.
  
• All footwear returned must include the original shoe box in its original condition.
  
• Shoes must not be worn and should be in a merchantable condition.
  
• A restocking fee of $10 will be charged for damaged or incomplete packaging
• Duties and taxes for international shipping and returns will be borne by the customers.
  
• All the above conditions must be met for us to be able to accept your exchange request.
  
• All returns will only be refunded in the form of store credits. We DO NOT DO CASH REFUNDS.
  
• Please initiate a return using our returns process below.
  
  How to process a return
  
  1. Fill in the Returns form here.
     
  2. Fill in your Order Number and email address.
  3. Our customer service team will arrange with you on the date of the pick-up.

• There are 2 options available. You may either return the shoes for store credits, or exchange the shoes for another pair.
  
  

  Exchanges

• Exchanges will only be allowed once per order.
  
• Exchanges are only allowed for resizing.
  
• Besides a change in size, other reasons will fall under the Returns section below
  
• We only allow exchanges for unworn shoes with all the packaging materials intact.
  
• All items must be returned within 90 days of purchase.
  
• The items must be unworn and undamaged.
  
• We require your exchange to be shipped in the manner it was received with all original packaging and hangtags included.
  
• All footwear returned must include the original shoe box in its original condition.
  
• A restocking fee of $10 will be deducted if the packaging is missing or damaged.
  
• Shoes must not be worn and should be in a merchantable condition.
  
• All the above conditions must be met for us to be able to accept your exchange request.
  
• Duties and taxes for international shipping will be borne by you.
  
  

  Returns

• We only allow returns for unworn and undamaged shoes with all the packaging materials intact.
  
• All items must be returned within 90 days of purchase.
  
• We require your exchange to be shipped in the manner it was received with all original packaging and hangtags included.
  
• All footwear returned must include the original shoe box in its original condition.
  
• Shoes must not be worn and should be in a merchantable condition.
  
• A restocking fee of $10 will be charged for damaged or incomplete packaging
• Duties and taxes for international shipping and returns will be borne by the customers.
  
• All the above conditions must be met for us to be able to accept your exchange request.
  
• All returns will only be refunded in the form of store credits. We DO NOT DO CASH REFUNDS.
  
• Please initiate a return using our returns process below.
  
  How to process a return
  
  1. Fill in the Returns form here.
     
  2. Fill in your Order Number and email address.
  3. Our customer service team will arrange with you on the date of the pick-up.

There is no catch.

We design and source our own shoes in house and distribute primarily through online channels to avoid unnecessary costs. With these savings, we are then able to spend on using better materials and components for Anothersole. We source our leathers from EU-compliant leather suppliers giving us the peace of mind that the product will cause no harm to our customers’ health nor to the environment. Our footbed and sole are made with environmentally friendly materials and are biodegradable. What this really means is, instead of paying for all the expensive retail expenses and middlemen, we are able to direct the savings to building a better product and still come out cheaper than the competition.

Anothersole avoids the 7 to 8 times mark-up that is common in the shoe business. We believe in giving the best product at the lowest possible price.

Our promise of all natural materials will always hold true to ensure the best quality possible for a full leather shoe.

Changes cannot be made to an order once it has been placed and submitted. In situations where you may have entered the wrong address, shipping method, or there is a product discrepancy, contact our Customer Service team at customerservice@anothersole.com as soon as possible and we’ll do our best to help. Before submitting your order, please carefully review all cart items, payment, and shipping details.

Unfortunately, you have to key in the discount code at point of purchase to enjoy your discount. Do note that discount codes are only available online and are not stackable. If you have forgotten to key in your discount code, don't worry! It will still be valid on your next purchase.

Payment on anothersole.com is made via major credit cards through Paypal.

Sorry to hear that! Many of our designs are seasonal. As such, some items may not be restocked. Do sign up to our mailing list for information on restocking and new designs to avoid future disappointment.