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customerservice@anothersole.com
Estimated response time: 24 hrs

Other enquiries

20% off your second pair


Valid for any orders with discount code TWIN.
This promotion will grant you 20% off your second pair.
Minimum purchase of USD $120 required.
Products purchased under this promotion is not valid for refunds.

Free Shipping


***Free Shipping discount code is not able to be applied with other discount codes.
The code will be applied at check-out.

Sizing & Fits

We currently have sizes from EU35-EU41 in whole sizes only. It fits true to size.



IMPORTANT
Below is a chart that shows the conversion from US sizes and foot length.

Measure your feet and choose your size based on your measurements. If your foot length is 23.8 - you should be choosing size EU 37 as shown in the size guide.

Please note the width of our shoes in the size guide; it is measured based on the widest points of your feet. Anothersole shoes have a standard width and does not cater to a wide fit.

If the width of your feet exceeds the width of your footbed excessively, the leather may be stepped on and make contact with the ground leading to damage from abrasion.

If the initial wear feels a bit snug, be assured that our leathers will stretch to fit with each wear like a pair of leather gloves. Buying a larger size may result the shoe slipping off at the back upon stretching.



If you are unsure and need some questions answered, please write to us at customerservice@anothersole.com or message us on FB Messenger

Anothersole is made with soft leathers without lining or reinforcements. As such the form of the shoe takes on the shape of the feet just as gloves do on hands. It is normal and expected to see a toe bulge in front and that is part of the design. Please take note before purchasing.

We have encountered some instances where the width of the wearer's feet is much wider than the width of the shoes resulting in the leather being pushed down towards the ground and espcially on a thin outsole. This results in leather damge from abrasion against the ground.

Please check your width against the fit chart or if you are unsure please contact customerservice@anothersole.com or text us via Facebook messenger for online assistance. Our width is of standard deviation width and does not suit wide fit.

UPDATE:-

We are planning to introduce a new wider and thicker outsole in 2018 or hopefully earlier which aims to address the above issue for customers who want to buy Anothersole. Keep a lookout!

No they are not. Do note some leathers requires leather care while some are more robust against water stains. Do read the special care instruction tab in each product.

Special note on LUCIE (Argentinean burnished nappa) and suede leather - please spray an even coat of leather protector sparingly to guard against water marks. Do not let any liquid stay on the leather for long as it will leave a stain.

Shipping

Shipping charges are dependent on shipping destination. All items are currently shipped from Singapore. The shipping charges can range from $5 to $25 for the first pair. The second pair onwards will incur a lower shipping fee. For details, please see the shipping estimation on checkout.
For example:

Shipping Destination: Australia

1st Pair Shipping Fees: $15
 USD
Subsequent pairs in the same order: $6 USD


International Free Shipping.
We offer Free Shipping in continental Europe, Asia and United States for purchases above $120.


Orders outside of Singapore will be shipped DDU (Delivery Duty Unpaid). This means that there may be other charges that you will have to bear when receiving your beautiful shoes.
Only Australia will be shipped DDP (Delivery Duty Paid) where no other charges will be liable for delivery of your product.

Below are the countries we ship to:

Asia
Bangladesh
Bhutan
Brunei
Cambodia
China
Hong Kong
India
Indonesia
Japan
Macao
Malaysia
Maldives
Nepal
Pakistan
Phillipines
Singapore
South Korea
Sri Lanka
Taiwan
Thailand
Vietnam

Oceania
Australia
New Zealand

Europe
Belgium
Bulgaria
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Monaco
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
Swizerland
United Kingdom
Vatican City

North America
Canada
Mexico
United States

Countries we do not ship to

We ship to most locations except the following countries where the fulfillment cost relatively similar to the cost of our products:

Iceland

Faroe Islands

East Europe

Central Asia

South Africa

Russia
Central America

South America

North/Central Africa

All international orders should arrive within 5 to 7 working days. During festive or peak periods, do expect some delay.
All shipped packages can be tracked using the tracking number found in your shipping confirmation email. You will only receive a tracking number via email AFTER the order is processed and dispatched. Do not try to track your order before we dispatch your order from the warehouse. It takes approx 2 days to dispatch an order. Do expect a slight delay during peak periods such as Sales & festive periods.

You can click the following links or access all links via your order confirmation email sent to you upon ordering:
1) A Shipping Confirmation email will be sent to your email address.
2) Click on "View Order". You will be brought to your order summary page.
3) Your tracking number and tracking link will be displayed on your order summary page.

Unfortunately, delays in delivery are sometimes unavoidable due to unexpected weather conditions or custom issues. Do get in touch with us at customerservice@anothersole.com and let us help you.

Unfortunately, we are unable to ship to Post Office boxes or Fleet Post Office addresses.

In the case where we are unable to deliver a package due to an incorrect address, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise, Anothersole is not liable for payment of return shipping costs levied by the courier (which includes any unpaid customs or taxes). In addition to this, Anothersole is not responsible for any fees incurred upon re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery.

Returns & Exchanges

Returns

With effect from 1st Feb 2018, we will pick up your shoes for returns.
Once we verify the goods are returned in good condition and full packaging, we will refund you in store credits to be used for your desired size.
We no longer do one to one exchange effective 1 Feb 2018.

  • Anothersole.com offers 1-time free local and international returns for all ONLINE purchases made on Anothersole.com. For purchases made in retail stores, you MUST make the returns where you have bought the shoes from due to accounting issues.

  • All items must be returned within 90 days of purchase.

  • For a return to be approved - the items must be unworn, undamaged with all original packaging and hangtags included.

  • All exchanges must be made through our return portal that can be found here. Key in your order number egs: SG3470 and your email address to retrieve your order details.

  • You can then purchase the shoe that you prefer using the store credits/discount code issued to you.

  • All the above conditions must be met to accept your exchange request.

  • Purchases made during sale periods are not eligible for refunds in the form of cash/credit.

  • Please note leather products are organic in nature and imperfections, blemishes, uneven tonality, veins and uneven grains are characteristics of leather and is not a defect. Do understand colour differences can occur from leather to leather due to the tanning process. For dark leathers, some colour transfer may happen in the beginning, we suggest a dark coloured socklet to be worn.

We stand behind the quality of our products. If you are not 100% satisfied with your Anothersole purchase, you can return it for a full refund if your item has a manufacturing defect in its materials or workmanship. You may return it within 7 days of receipt of the product. Do contact us at customerservice@anothersole.com to share with us the proof of receipt (with date), a picture of the damaged goods, and your delivery details. We will process your refund in 7 days of receiving your request.

  • Please note leather products are organic in nature and imperfections,blemishes,uneven tonality,veins and uenven grains are characteristics of leather and is not a defect. Do understand colour differences can occur from leather to leather due to the tanning process.
    • Shoes must not be worn and undamaged.
    • Refunds require items to be returned back to us in the manner it was received with all original packaging and hangtags included.
    • All footwear returns must include the original shoe box in its original condition.
    • All refunds require prior authorisation from customerservice@anothersole.com without which your refund will not be processed.
    • Shoes must not be worn and should be in a merchantable condition.

    Pricing

    There is no catch.

    We design and source our own shoes in house and distribute primarily through online channels to avoid unnecessary costs. With these savings, we are then able to spend on using better materials and components for Anothersole. We source our leathers from EU-compliant leather suppliers giving us the peace of mind that the product will cause no harm to our customers’ health nor to the environment. Our footbed and sole are made with environmentally friendly materials and are biodegradable. What this really means is, instead of paying for all the expensive retail expenses and middlemen, we are able to direct the savings to building a better product and still come out cheaper than the competition.

    Anothersole avoids the 7 to 8 times mark-up that is common in the shoe business. We believe in giving the best product at the lowest possible price.

    Our promise of all natural materials will always hold true to ensure the best quality possible for a full leather shoe.

    The leather used for each design is different. As the quality of leather and the treatment of it has different costs, this translates to different pricing for our products. We use Italian leathers sourced from one of the best tanneries in Italy and we also use Argentinian leathers known for their analine leathers and natural crust. We also use Indian goat leathers and special leathers from different regions. As expected, the different leathers comes with different costs and reflects the different pricing within Anothersole. In fact, you will quickly realise Anothersole's pricing is truly lower than similar products in its same class.

    Leather is a natural product. Variation in shape and texture, markings, uneven grains and imperfections can occur. They are part of the real appeal of real leather, and gives each item an individual look.

    Nubuck and suede are more delicate and requires more care. Avoid contact with liquid. Some discolouration may happen especially in darker colours. Protect with correct leather care products.

    Order Status

    Changes cannot be made to an order once it has been placed and submitted. In situations where you may have entered the wrong address, shipping method, or there is a product discrepancy, contact our Customer Service team at customerservice@anothersole.com as soon as possible and we’ll do our best to help. Before submitting your order, please carefully review all cart items, payment, and shipping details.

    Please contact customerservice@anothersole.com. We may not be in time to change your order for you if the items have already been processed and shipped out.

    Discount Code

    Unfortunately, you have to key in the discount code at point of purchase to enjoy your discount. Do note that discount codes are only available online and are not stackable. If you have forgotten to key in your discount code, don't worry! It will still be valid on your next purchase.

    Stacking of discounts/discount codes is not possible at this point. Do choose the discount code that suits you best when completing your purchase.

    Payments

    Payment on anothersole.com is made via major credit cards through Paypal.

    This is not a feature of our online store at this stage.

    Restocks

    Sorry to hear that! Many of our designs are seasonal. As such, some items may not be restocked. Do sign up to our mailing list for information on restocking and new designs to avoid future disappointment.

    Some of our core designs are restocked regularly. You should see your size back in stock shortly. Send us a note at customerservice@anothersole.com to be notified when the item is back in stock.