常見問題及聯係我們 FAQ & Contact Us

請問你們的退貨政策是什麼？

我們提供退貨退款、免費換貨或無限期有效的購物抵用額服務。

請確保退回的商品為未經穿著且保持原始狀態（全新狀態，標籤齊全，鞋子需放回鞋盒中），並在收到商品後的 30 天內完成退貨申請。

特價商品和禮品卡不可退貨，稅費及關稅也不予退還。

請務必將商品退回至原配送訂單所在的國家。

針對特定促銷訂單的退貨政策，以指定的條款與條件為準。

退款保證

購買 Anothersole 無需擔心風險，我們提供退款保證！

如果您對購買的商品不滿意並希望退款，我們請您自行承擔將商品寄回以下地址的運費。（作為一家小型私人品牌，我們目前尚無能力承擔這部分費用，敬請見諒。） 100J Pasir Panjang Road, #04-01 SUTL House, Singapore 118525

收到您寄回至新加坡的商品後，我們將在 30 天內按照原付款方式為您辦理全額退款。

寄出包裹後，請記得將追蹤資訊及您的訂單編號 通過電子郵件 發送至給我們。

或者，您可以選擇以折扣價從 DHL 獲取預付運費標籤：首件商品 $19.00 美元，後續每件商品 $9.00 美元。標籤費用將從您的退款金額中扣除。

您可以將包裹投遞至任何 DHL 服務網點，或預約上門取件服務。 前往我們的退貨鏈接這裡，選擇「投遞至 DHL Express 網點」。成功提交退貨申請後，預付退貨標籤將以電子郵件形式發送給您。

免費換貨 / 無期限商店抵用金

換貨— 我們提供首次免費換貨服務。後續換貨將產生額外費用：首件商品 $19.00 美元，後續每件商品另收 $9.00 美元。

商店抵用金退款 — 您將收到一封電子郵件，其中包含等同於您退回商品全額價格的商店代碼。換句話說，您無需額外支付即可換取價格相同的商品。該商店抵用金代碼無使用期限！

What is your return policy?

We offer returns for refunds, free exchange or credits that never expire.

We ask for your returns of unworn item(s) in their original condition (mint condition, tags attached, shoes in shoe boxes) within 30 days of receipt.

Final sale items and gift cards can't be returned. Taxes and duties are not refundable.

Please only return from the country to which your order was originally delivered.

For promotional orders with specific return policies, the specified terms & conditions prevail.

Money Back Guarantee

Shop Anothersole with minimal risk with our Money Back Guarantee!

If the purchase hasn’t worked out, we ask you'd assume the responsibility of sending your items to 100J Pasir Panjang Road, #04-01 SUTL House, Singapore 118525 for monetary refunds. (As a small privately owned brand we do not have the economies to absorb this at this point in time.)

A full monetary refund will be issued to the original payment mode after we receive your items in Singapore within 30 days.

Remember to email us the tracking details here along with your order number after you have successfully sent out the parcel.

Alternatively, get prepaid shipping labels from DHL at a discounted rate for $19.00 USD for the first item and $9.00 USD for each subsequent item. The cost of the label will be deducted from your refund value.

You can drop off your parcel at any DHL locations or request for pickups. Head to our return portal here and select “Drop off at DHL Express locations”. The pre-paid returns label will be emailed to you after your returns request is successfully submitted.

Free exchange / never-expire store credits

Exchange — We provide a free 1st exchange. Subsequent exchanges will incur additional charges of $19.00 USD for the first item and $9.00 USD for each subsequent item.

Store Credit Refund — You will be emailed a store code equal to the full price of the item(s) you returned. In other words, you do not need to add any money to exchange for a comparable item. The store credit code has no expiration date!

Anothersole 與 Vans、Nike 或 Adidas 的運動鞋相比穿起來如何？

Anytime Flats 採用流線型收尖鞋型設計，穿著感與大多數厚重的運動鞋截然不同。

如果您的腳較寬且腳圍較大，建議選擇比您的運動鞋大一號的 The Anytime Flats

我們在每件商品頁面提供了詳細的尺碼指南，可協助您輕鬆找到適合的尺寸。

我應該選擇什麼尺碼？

我們的鞋款採用標準的中等歐洲尺碼剪裁設計，並已在全球銷售超過 20 萬雙，許多顧客都是回頭客。

Anytime Flats 起初應該會感覺貼腳。由於前端設計較為收尖，特別是對於腳型較寬或較飽滿的顧客，可能會感到些微緊繃。這是正常現象，並在穿著一段時間後逐漸改善。

無內襯皮革將迅速延展，完美貼合您的腳型。首次試穿時，請確保鞋頭與腳趾間留有約一指厚的空間。此外，您也可以調整鞋帶來提升穿著舒適度。

我們建議參考每款鞋款的詳細資訊以協助您選擇適合的尺碼。商品頁面上也提供了 EU 和 US 尺碼的對照表。若您的腳型較寬且飽滿，我們建議選擇大一號的尺碼。同時，鞋子的貼合度不應過於寬鬆，因為皮革會隨著穿著進一步延展。

如果您仍然不確定哪個尺碼最適合您，請聯繫我們獲取更多建議。若首次選擇的尺碼不合適，您可以對符合條件的訂單申請換貨。

Anothersole 能幫助解決我的足部問題嗎？

Anytime Flats 採用柔軟且具彈性的單層皮革設計，直接縫製在柔韌的橡膠鞋底上，宛如為雙足量身打造的手套。

鞋墊設計帶有拱形支撐和加厚的腳跟墊，使用抗菌高密度運動型開孔泡棉製成，讓雙足更透氣，並能緩解日常活動中的壓力。

許多有扁平足、足底筋膜炎或因長時間站立而導致疲憊的顧客表示，穿上我們的鞋款後立即感受到舒緩效果。

雖然鞋款確實能為這類顧客帶來舒適感，但我們建議您就足部問題尋求專業醫療建議。

Anytime Flats 並不適合有「踝關節外翻」症狀的顧客，因這類情況需要更堅固的鞋後跟來穩定踝關節。踝關節過度旋轉會將皮革推向兩側，導致皮革因摩擦而受損。

此外，我們也無法提供具體的尺碼規格或指南，以滿足您個人矯正鞋墊的需求。

鞋子初次穿著會造成摩擦或水泡嗎？

我們收到了許多顧客對首次穿著體驗的正面評價，但每個人的腳型和尺寸都不盡相同。腳的寬度和腳趾形狀可能因人而異，例如有人腳長是 38 號但寬度卻接近 41 號。

基於這些差異，部分顧客可能在初次穿著時感到些微摩擦。建議您在剛開始時穿著時間不要太長，讓皮革逐漸適應您的腳型。

您可以在鞋子的摩擦部位塗抹蠟來減少摩擦，或者鋪平接縫處。無內襯的皮革會在正常使用的情況下延展，逐漸貼合您的腳型。請知悉基於上述原因，這類情況不被視為產品瑕疵。

如需更多指導，請隨時聯繫我們。

穿著 Anothersole 時，我的腳趾輪廓會明顯嗎

會的，但這是有其合理原因的。

Anytime Flats 採用高品質的單層皮革縫製於橡膠鞋底上，宛如柔軟的手套奢華包覆您的雙足。

部分顧客，尤其是腳型較寬或較飽滿的顧客，可能會看到腳趾的輪廓。但這是正常現象，隨著時間推移會逐漸減少。

皮革能快速適應您的腳型，帶來完美的貼合感。許多有拇趾外翻的顧客非常喜歡，因為皮革能自然地延展包覆骨骼，而不會感到壓迫。

我們可以設計更寬鬆的鞋款並添加硬內襯，但誰會想穿那種像似奶奶鞋的款式呢？我們致力於打造兼具舒適與美觀的產品。

享受這款 Anothersole 的經典設計吧！您很快就會理解，為什麼這雙鞋已經征服了全球超過 20 萬顧客的雙足。

我收到的商品與網站或社交媒體上的圖片會有差異嗎

皮革是一種有機且獨特的材質，沒有兩塊皮革完全相同。自然皮革的特徵包括不均勻的紋理和摺痕、些微的瑕疵、不均勻的色調、小斑點、靜脈痕跡以及昆蟲叮咬痕跡，這些都是皮革的自然屬性，並非產品瑕疵。

此外，拍攝時的光線效果以及螢幕解析度的不同，可能會導致顏色看起來有所差異。

相同尺碼的鞋款在不同材質上會有不同的穿著感嗎？

較柔軟和薄的皮革，例如山羊皮，穿起來與較厚的皮革如經打磨的牛皮會有所不同。材質厚度和觸感的差異會影響初次穿著的感受。

只需確保鞋子的長度合適，並在鞋頭留有一些空間即可。皮革在穿著幾次後會迅速延展，達到更舒適的貼合感。

穿 Anothersole 時應該穿襪子嗎？

是的，特別是針對深色款式，我們建議穿著深色隱形襪。

在初次穿著或鞋子受潮時，可能會出現些微的顏色轉移現象。（請放心，我們的皮革使用的是符合安全標準的染料，並已通過 VOC 限量規範的測試。）隨著穿著次數的增加，顏色轉移現象會逐漸減少。

穿襪子的好處包括：

•幫助吸收足部濕氣，保持衛生。

•避免染料沾染您的雙足。深色襪子能有效阻隔染料轉移到腳上，並且易於清洗。

How does Anothersole fit compared to Vans, Nike or Adidas sneakers?

The Anytime Flats are designed with a sleek tapered silhouette that fits very differently from most bulky sneakers.

Choose 1 size larger than your sneakers for The Anytime Flats if your feet are broader and fuller in girth.

Our comprehensive fit guide on all product pages which will help guide you through.

What size should I buy?

Our shoes are made in standard medium - European fit with 200,000 pairs shipped globally. Many of them returning customers.

The Anytime Flats should fit snugly in the beginning. Due to the tapered design in front, you may feel a little tightness across - especially on broader/fuller feet. This is expected and entirely normal

The unlined leather stretches to fit you perfectly and quickly. Please make sure there’s some toe room (about one finger thick) from the first time you try them on. The laces can also be adjusted to suit your comfort.

We recommend you to refer to the product details for each shoe to determine your size. You can also find the EU and US size equivalent on the product page. If your feet are wider and full, we advise you to size up. The fit should also never be loose as it will stretch further.

If you're still unsure which size will work best for you, contact us for additional advice. If the fit doesn’t work out the first time, you can start an exchange on applicable purchases.

Can Anothersole help with my foot issues?

Our Anytime Flats are soft and flexible with a single layer of soft leather directly stitched onto a flexible rubber sole. They are very much like gloves on feet.

The footbed is designed with a raised arch and a pillowed heel using an anti-bacterial, high density sports open cell foam. The feet breathes easier and is cushioned from the daily strains of an active lifestyle.

Many with flat feet, plantar fasciitis or has chronic tired feet due to long periods on their feet have reported immediate relief from wearing our shoes.

While they definitely provide relief for such wearers - We ask you seek professional advice for your foot problems

The Anytime Flats is not suited for people with “rolling ankles” as they need a firmer back counter to hold the ankles in place. Over pronating ankles pushes the leather to the sides resulting in leather damage from abrasion.

We are also unable to offer specific measurements nor guides on adapting our shoes to your custom orthotics.

Will the shoes cause abrasion/blisters initially?

We have received many positive reviews on their wonderful first wearing experience but everyone's feet are different with varying shapes and measurements. The width of the foot and shape of the toes can differ greatly between two persons. Some have the length of a 38 but the width of a 41.

For those reasons and others, some may experience chaffing initially. You can wear the new shoes for shorter periods initially to allow the leather to adapt to your feet first.

You can wax the afflicting areas of the shoes to reduce abrasion or hammer down any joints. The unlined leather will accomodate by stretching to a custom fit under normal deviations. Please understand this is not considered a defect for reasons stated above.

Do reach out for help if you need further instructions.

Will the outline of my toes be visible when wearing Anothersole?

Yes and with very good reasons.

The Anytime Flats uses a single layer of high quality leather stitched onto the rubber sole. Think of them as soft gloves wrapping your feet in luxury.

Some customers may see the shape of the toes especially on fuller and broader feet. This is expected and becomes less pronounced over time.

The leather quickly adapts to your feet for a perfect fit. Many customers with bunions love how the leather stretches over the bone without pressing against it.

We can make the shoes roomy and add stiff linings but who honestly want to wear grandma shoes nowadays? We have built a product that is makes you feel comfortable and look beautiful.

Enjoy this signature look of Anothersole. You will quickly understand this one shoe has won over more than 200,000 happy feet globally.

Could there be differences between what I receive and what i see on your website/social media posts?

Leather is organic in nature and unique - no two leathers are identical. Uneven grains and creases, slight imperfection, uneven tonality and little spots, veins marks and insect bites are characteristics of natural leathers and are not defects.

In addition, lighting used during photography and screen monitors’ resolution could be reasons for perceived color differences.

Will the same size fit differently in a different material?

Softer and thinner leathers like goat leather feels different to a thicker leather like milled bovine leather. The difference in thickness and hand-feel will result in a different first fit experience.

Just ensure the length is right, with a little toe room. The leathers will stretch out quickly after some wears.

Should I wear socks with Anothersole?

Yes, please wear dark colored no-show socks especially for our darker colors.

Some color migration is expected during initial wears or worn when the shoes are wet. (Be assured that consumer safe pigments are used for our leathers and are tested for VOC limits). The colour migration will reduce with wearing.

There are many advantages in doing so:

• Helps to absorb moisture from your feet for hygiene.

• Avoid staining your feet. The dark colored socklets will shield your toes from the dye and can be washed off.

首次購買有折扣嗎

加入我們的郵件列表，即可解鎖首次購物折扣。

如需企業或批發訂單服務，請聯繫我們

我可以混搭款式來享受BOGO 30% 折扣嗎？

所有款式（最終特價商品及配件除外）均可混搭搭配，符合 BOGO 30% 折扣資格。只需在結帳時輸入折扣代碼「TWIN30」，即可享受每訂單中第 2 件商品 30% 折扣優惠。

*折扣適用於價格較低的商品。

我可以在同一筆訂單中使用多個折扣代碼嗎？

每筆訂單僅能使用一個折扣代碼。首次訂單折扣代碼可以留待之後使用，且不會因您先購買組合訂單而過期。

Anothersole 有哪些促銷活動？

我們堅信可持續性的消費模式，不會先大幅加價再爲了頻繁的促銷而打折扣。我們避免過量生產，許多款式都是限量發售。

訂閱我們的電子報，隨時掌握最新促銷與內部消息。

假如因技術問題受到影響，我們保留對促銷活動進行修改或終止的權利。所有條款與細則可隨時調整，恕不另行通知。如有爭議，Anothersole.com 的最終決定將為準。

退款

使用 TWIN30 折扣代碼的訂單嚴禁申請現金退款或商店抵用金退款。

使用 TWIN30 折扣代碼的訂單一經確認，即無法取消或更改。

換貨

較低價商品可接受換貨，但不會退還差價。

換貨僅限於訂單日期起 30 天內。

Do I get a first order discount?

Join our mailing list to unlock your first order discount now.

For Corporate/Wholesale Orders, please contact us.

Can I mix styles to enjoy BOGO 30% off?

All styles (except for final sale or accessories) can be mixed and matched to qualify for BOGO 30% off discount. Simply enter discount code "TWIN30" to enjoy 30% off every 2nd item* in your order.

*Discount is applied on lower priced items.

Can I use more than 1 discount code on my order

Only 1 code can be used per order. The 1st order discount code can be used later and does not expire even if you place a bundle order first.

What promotion does Anothersole run?

We believe in sustainable consumption and we do not mark up to mark down with sales all the time. We avoid producing excessively and many styles are limited in quantities.

Subscribe to our newletter to be in the loop for insider scoops.

We reserve the rights to modify/terminate the promotion if, in any way, it becomes technically compromised. All terms and conditions are subject to change without prior notice. In the event of a dispute, Anothersole.com decision is final.

REFUND

STRICTLY NO MONEYTARY or CREDIT REFUNDS for orders placed with TWIN30 discount code.

Orders using the TWIN30 discount code are finalised and cannot be cancelled or changed.

EXCHANGE

Exchange of a lower priced item is permitted, but no reimbursement of the difference will be provided.

Exchange is only valid for 30 days from the order date.

下單後可以追蹤我的包裹嗎？

當您的包裹由物流合作夥伴取件後，您將收到一封包含追蹤號碼的運送通知電子郵件

我可以修改訂單嗎？

在訂單被第三方倉庫處理之前，我們接受訂單修改。請在下單後一小時內發送電子郵件給我們進行修改。

我可以取消訂單嗎？

訂單一旦成功提交後，將無法取消。

如果我未完成結帳流程，商品會保留在購物車中嗎？

所有添加至購物車的商品會保留 14 天，直到您下單或從購物車中移除。

但商品的現貨狀況以您下單時的庫存為準。

我的訂單因網路安全檢查或庫存不足被取消，該如何退款？

當您的訂單被取消時，您將收到一封取消通知電子郵件。商品金額將通過您原本付款方式退還。 銀行處理退款可能需要最多 14 個工作日。若在此期限後仍未收到退款，請聯繫您的銀行或支付提供商進一步查詢。

放入購物車的商品會為我保留嗎？

將商品放入購物車並不保證有其庫存。所有商品以先到先得為準。

我未完成整個結帳流程，商品會保留在購物車中嗎？

您添加至購物車的商品會保留 14 天，直到您下單或將其從購物車移除。

商品的供應狀況以您下單時的庫存為準。

我的訂單未成功提交，該怎麼辦？

如果您的訂單未成功提交，請確認您是否使用了正確的地址、郵遞區號以及驗證碼（如適用），且這些資訊與您的信用卡資料一致。這是一項加強的安全功能，用於防範信用卡詐騙。

下單時出現錯誤，我該怎麼辦？

請截圖錯誤頁面，或將錯誤訊息複製後發送至customerservice@anothersole.com，以便我們協助處理。

你們接受哪些付款方式？

我們接受所有主要的信用卡/借記卡（Mastercard、Visa、American Express）、Paypal、Shop Pay 以及我們的電子禮品卡。

我該以什麼幣別下單？

我們的網站可選擇不同幣別（位於頁面右上角），您可以選擇偏好的幣別進行購物。

Can I track my package after placing an order?

You’ll receive a shipment notification email with your tracking number, once your package is being collected by our delivery partner.

Can I amend my order?

We will accept changes to your order before they are processed by the 3rd party warehouse. Please email us within an hour of ordering to make changes to your order.

Can I cancel my order?

Once your order has been placed successfully, you will not be able to cancel it.

I did not complete the entire checkout process? Will my item(s) remain in my cart?

All items that you have added to cart remain in your cart for 14 days until you place the order or removed from cart.

The items are subject to availability at time of ordering.

My order was cancelled due to online security checks or stock availability, how will I be refunded?

When your order is cancelled, a cancellation email notification will be sent. The product value will be credited via your original payment mode. It will take up to 14 business days for the bank to process the refund. Please reach out to your bank/payment provider if you have not received it after this time frame

Will items placed in my cart be reserved for me?

Placing an item in your cart does not guarantee availability. It is on a first-come-first-served basis.

I did not complete the entire checkout process? Will my item(s) remain in my cart?

All items that you have added to cart remain in your cart for 14 days until you place the order or removed from cart.

The items are subject to availability at time of ordering.

My order was unsuccessful, what should I do?

If your order was not successfully placed, please check the correct (matching your card details) address, postal code and authentication code (if applicable) were used. This is an enhanced security feature to guard against credit card fraud.

I received an error when placing my order, what should I do?

Please email a screenshot of the error page, or copy the error message to customerservice@anothersole.com

What payment methods do you accept?

We accept all major credit/debit cards (Mastercard, Visa, American Express), Paypal,Shop Pay, and our E-gift card.

What currency will I place my order in?

We have a multi-currency selector on our website (top right) to shop in your preferred currency.

你們可以運送到哪些地點？運費是多少？

我們為全球主要城市提供免費快遞運送服務。

若您在結帳時找不到您所在國家的運送選項，請發送電子郵件至customerservice@anothersole.com與我們聯繫。

新加坡地區的訂單，請前往我們的新加坡官方網站這裡。

你們使用哪家快遞服務？

我們採用 DHL Express 提供全球門到門配送服務。DHL Express 的全球團隊確保快速送達，並提供全程追蹤及海關清關服務。一般配送時間為 2-5 個工作日。從我們新加坡總部發貨，貨件最快 3 天內送達加州，悉尼更可在出貨後 24 小時內送達！

備註：DHL 需要您的聯絡電話，因此我們在結帳時會要求您提供此資訊。

你們能配送至郵政信箱嗎？

目前無法提供此服務。我們只提供門到門配送至辦公室或住家地址。我們也無法配送至郵政信箱、軍事或受保護的地區。此外，我們也無法配送至非毗鄰州/領地或離岸島嶼（例如：馬紹爾群島、加那利群島、聖馬丁、法屬圭亞那等）。若因配送至這些受限地區而導致配送失敗，相關的額外運費將由您承擔。

運送需要多久時間？

您的訂單將於 2 個工作日內出貨，並透過電子郵件發送包裹追蹤連結及相關資訊。 出貨後，您將在 3 個工作日內 收到商品。

我的訂單需要支付關稅與稅費嗎？

銷售稅取決於您的配送地點。若您的訂單需繳納稅金與關稅，商品抵達您所在國家時，我們將通知您相關費用。備註：美國地區單筆訂單金額低於 800 美元免稅，澳洲訂單的商品及服務稅（GST）由我們吸收。

備註：美國地區單筆訂單金額低於 800 美元免稅，澳洲訂單金額將額外收取 10% 消費稅 (GST)。

我可以申請退稅嗎？

我們不提供購買商品的退稅服務。

如何追蹤我的訂單？

當您的包裹打包完成後，您會收到一封附有追蹤號碼的出貨確認電子郵件。您可以在這裡追蹤您的包裹。

我需要親自簽收包裹嗎？

我們建議您親自簽收包裹，以避免包裹遺失或被盜的風險。對於此類情況，我們將無法承擔責任。

我的訂單有保證的送達日期嗎？

我們的配送時間為週一至週五，上午 9 點至晚上 7 點，週末及公共假期除外。

請注意，預計的送達日期僅供參考，實際時間可能因海關延誤、運送限制、付款授權、線上安全檢查及庫存狀況而有所變動。

線上安全檢查 是防範信用卡詐欺交易的預防措施，旨在保護顧客免受未經授權的交易和詐騙行為影響。我們可能會要求提供額外的資訊或文件進行付款驗證。在此情況下，您的訂單可能會因安全檢查而有所延遲。

如果我拒收包裹呢？

若出貨後您決定取消訂單，您可以在包裹送達時拒收，並通知我們。我們將在扣除運費及退回包裹的運費後，退還剩餘金額。

若因買家未能支付關稅或稅金而導致配送失敗，訂單將被取消。我們將在扣除來回運費及 USD 10 手續費後，退還剩餘金額。

包裹遺失或失竊？

一旦訂單配送至您提供的地址並顯示已送達，即視為交易完成。若包裹在已提供送達證明的情況下遺失，Anothersole 概不負責。請確保有人能夠代為簽收包裹。

我可以更改配送地址嗎？

包裹從我們的倉庫發貨後，配送地址將無法更改。

配送失敗後會如何處理？

我們的物流配送人員通常會嘗試送貨兩次。如果第一次配送未成功，配送人員將透過您所提供的聯絡電話與收件人聯繫，安排第二次配送。若收件人在兩次配送嘗試後仍未能成功收貨，包裹將被退回至 Anothersole。

Where do you ship and how much is shipping?

We offer free express shipping to major cities in the world on all eligible orders.

If you do not see a shipping option for your country during checkout, please email us at customerservice@anothersole.com.

For orders in Singapore, please visit our Singapore website here.

Which courier do you use?

We use DHL Express for door to door deliveries worldwide. DHL Express Global teams ensure fast delivery with end-to-end tracking and customs clearance. It usually will take 2-5 working days to deliver. From our base in Singapore, shipments can reach California within 3 days and Sydney within 24 hours of dispatch!

P.S. DHL requires your phone number, which is why we request it during checkout.

Can you deliver to P.O. boxes?

Not for now. We offer door-to-door deliveries only to an office/residential address. We are also unable to ship to any non contiguous states/territories or offshore Islands. (e.g Marshall Island, Canary Islands, Saint Martin, French Guiana etc). Shipping surcharges for failed deliveries to any such restricted areas will be borne by you.

How long does the shipment take?

Your order will be shipped out on the next 2 business day and we will email you the tracking link & details. Once shipped, you will receive the shoes in 3 business days.

Do I have to pay duties & taxes on my order?

Sales tax depends on your shipping destination. If there are any taxes and duties applicable, you’ll be inform once the shoes arrives in your country. Note - there’s no tax for orders under USD800 for the USA and GST is absorbed for Australian orders.

Note - for US, there is no tax for orders under USD800. For Australia, there is 10% GST charged on top of the total order amount.

Can I request for a tax refund?

We do not accept tax refunds for purchases made at Anothersole.

How do I track my order?

You'll receive a shipping confirmation email with a tracking number once your parcel is packed. You can track your parcel here.

Should I be present to receive my delivery?

We recommend you elect to receive your parcel in person to prevent the risk of loss or theft of which we are not responsible.

Does my order come with a guaranteed delivery date?

Deliveries are made on Monday - Friday between 9 am - 7 pm, except for weekends and holidays.

Please note that the expected delivery date is at best our approximation and can vary due to custom delays, shipping restrictions, payment authorization, online security checks, and stock availability.

Online security check is a preventive measure against credit card fraud transactions. It aims to protect our customers from unauthorized and fraudulent dealings. We may request for additional information and documents for payment verification. In such cases, your order may be delayed for security checks.

What if I reject the shipment?

If your order is already shipped before you want to cancel, you can reject the shipment when it arrives and let us know. We will refund you the order amount after reducing any shipping cost including the extra shipping cost for return shipment.

Any orders with unsuccessful delivery attempts due to buyers failing to settle customs duties and taxes and/or be uncontactable will be canceled. The amount paid will be refunded after subtracting the costs for round-trip shipment and USD10 handling fee.

Stolen or missing parcel?

Once the order has been delivered to your given address, it is considered as fulfilled. Anothersole shall not be held responsible for any lost orders after goods have been delivered with proof of delivery. Please ensure someone is there to receive the package.

Can I change my shipping address?

We cannot change the address after we ship the parcel.

How is a failed delivery processed?

Most of our delivery agents make two attempts to deliver a parcel. If the first round of delivery is unsuccessful, the agent will contact the recipient using the given contact number for a second delivery. If the recipients fail to receive the parcel after the first two delivery attempts, the parcel will be returned to Anothersole.

如何保養我的 Anothersole 鞋子？

我們的皮革精選自全球頂級製革廠。皮革如同我們的肌膚，需要細心呵護，才能保持柔韌與耐用。請參考以下

保護

在首次穿著前，請先在鞋子上噴灑透明皮革防護噴霧，以防止液體污漬。

如有產品頁面提供的材質保養說明，請參考相關指引。

視需求定期重複使用防護噴霧。

避免與水、油及強烈化學物質接觸。

濕鞋處理

取出鞋墊並擦拭乾淨。 在鞋內放入報紙以吸收濕氣。 將濕鞋置於通風良好的地方自然風乾。

切勿將產品置於直接熱源或陽光下，以免損壞皮革。

黴菌處理

鞋子穿著後，請務必先風乾再存放，因為雙足每日出汗約等同於半杯水量。

切勿將潮濕的鞋存放於密閉空間，以防黴菌或細菌滋生。

避免將鞋子與其他受黴菌損害的物品一同存放，即使已擦拭掉可見的黴菌，以免引發交叉污染。

避免將皮革製品存放在潮濕或濕氣重的地方。

使用防黴產品及除濕機，保持存放環境乾燥。

若皮革產品因黴菌受損，建議尋求專業皮革修復師的協助進行修復。

保養

使用適合的皮革護理產品，保持皮革柔軟與韌性。

噴灑透明皮革防護噴霧，防止液體污漬與斑點。

使用濕潤的無絨布搭配溫和肥皂，清潔鞋面與鞋墊。

針對絨面革，請使用絨面革刷輕輕的進行清理。

燙金箔皮面皮革比普通染色皮革更脆弱，因為其表面覆有薄薄的金屬箔層。穿搭時需格外小心，避免因摩擦導致刮損或損壞。

不要在絨面革、磨砂皮及拋光皮革上使用蠟或乳霜類的皮革護理產品，因為這會嚴重損壞或使皮革顏色變暗沉。

若不確定如何護理，只需用濕布輕輕擦拭污垢，或使用絨面革刷清除灰塵即可。您也可以隨時聯繫我們，我們會為您提供建議！

這裡有更多我們推薦的保養小技巧。

我想要的鞋款已售完！

我們的產品會根據庫存情況和需求定期補貨，您可以在補貨頁面查看最新情況。

幫助我們決定補貨的商品！只需在產品頁面點擊「到貨通知」，留下您的電子郵件地址，當該商品補貨時，您將收到郵件通知。

網站每隔多久更新新產品？

我們每週都會推出新款式！請記得追蹤我們的 Instagram @anothersoleofficial，並訂閱電子郵件，以便第一時間獲取新品上架通知。

你們提供修理服務嗎？

我們不提供修理服務。如需建議，請發送電子郵件或透過線上客服與我們聯繫。

Anothersole 是否提供價格調整？

訂單不適用於任何形式的價格調整。

How do i take care of my Anothersole?

Our leathers are curated from the best tanneries globally. Leathers, like our skin, require tender loving care to keep them supple and lasting. See below

Protection

Always spray clear leather protectant on shoes before wearing to prevent liquid stain.

Refer to the product page material care instructions if any.

Repeat when necessary from time to time.

Avoid contact with water, oil and harsh chemicals.

Wet shoes

Remove the footbeds and wipe them down. Stuff newspapers inside the shoe to absorb moisture. Air dry the wet shoes in a well ventilated area naturally.

Never place the products under a direct heat source or under the sun to avoid leather damage.

Mold

Always air dry your shoes after wearing them before storage as our feet sweat close to half a cup of sweat daily.

Do not store your damp/wet shoes in an enclosed space to prevent the growth of spores/bacteria.

Avoid storing your shoes with other mold damaged products even after wiping away the visible mold to avoid cross contamination.

Keep leather products away from damp/humid areas.

Use anti-mold products and dehumidifiers to keep storage dry.

Consult a professional leather restorer for mold damge repair.

Maintenance

Apply suitable leather care products to keep the leather soft and supple.

Use a clear leather protector spray to guard against liquid stains and spotting.

Use a damp lint free cloth with mild soap to wipe down the shoes and footbed.

Use a suede brush to clean suede leather gently.

Metallic foil leathers are more fragile compared to a coloured leather due to the thin metallic foil laminated on the leather. It can be scruffed or damaged due to abrasions and need extra care when wearing.

Do not use wax/cream based leather products on suede, nubuck and our burnished leathers as it will damage or darken the leather significantly.

If unsure, just use a damp cloth to wipe away dirt or suede brush to dislodge dirt. Or check in with us and we can advise you easily.

Here are more care tips that we love.

The shoes I want are sold out!

Our products are restocked regularly, depending on stock availability and demand. You can find them in our back in stock page.

Help us decide on what to restock by clicking on "Email when available" on the product page. You will receive an email when that item is back in stock.

How often is the website updated with new products?

New arrivals are introduced weekly. Make sure you follow us on instagram @anothersoleofficial and subscribe to our emails to be notified of new drops.

Do you provde repair service?

We do not provide repair service. Email us or live chat with us if you need some advice.

Does Anothersole offer price adjustments?

Any form of price adjustment to order is not applicable.

Anothersole 的聯絡電話是什麼？

我們目前暫不提供電話客服服務。如需協助，請發送電子郵件給我們，我們將盡快回覆您。為了讓我們更快速了解您的問題，請務必提供相關細節，例如訂單號碼、電子郵件、照片或其他能幫助我們了解情況的資訊。

What's Anothersole's phone number?

We do not offer phone support at this time. Email us and we'll do our best to get back to you as soon as possible. Make sure to include any relevant details like an order number, email, photos, or anything that helps us understand the issue quickly.