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Shipping & Tracking

Where do you ship and how much is shipping?

We offer free express shipping to major cities in the world on all eligible orders.

If you do not see a shipping option for your country during checkout, please email us at customerservice@anothersole.com.

For orders in Singapore, please visit our Singapore website here.

Which courier do you use?

We use DHL Express for door to door deliveries worldwide. DHL Express Global teams ensure fast delivery with end-to-end tracking and customs clearance. It usually will take 2-5 working days to deliver. From our base In Singapore, shipments can reach California within 3 days and Sydney within 24 hours of dispatch!

P.S. DHL requires your phone number, which is why we request it during checkout.

Can you deliver to P.O. boxes?

Not for now. We offer door-to-door deliveries only to an office/residential address.

When will my order arrive?

Most DHL shipments should arrive within 3-5 business days after sending. Orders placed before 2 PM Singapore time will be shipped on the same day. Orders received after 2 PM on Friday will be considered a Monday order. We don't ship on weekends or public holidays.

Do I have to pay duties & taxes on my order?

Depending on where you live, you may have to pay import duties and taxes when your order arrives in your country.

Note - there’s no tax for orders under USD800 for the USA and GST is absorbed for Australian orders.

Can I request for a tax refund?

We do not accept tax refunds for purchases made at Anothersole.

How do I track my order?

You'll receive a shipping confirmation email with a tracking number once your parcel is packed. You can track your parcel here.

Should I be present to receive my delivery?

We recommend you elect to receive your parcel in person to prevent the risk of loss or theft of which we are not responsible.

Does my order come with a guaranteed delivery date?

Deliveries are made on Monday - Friday between 9 am - 7 pm, except for weekends and holidays.

Please note that the expected delivery date is at best our approximation and can vary due to custom delays, shipping restrictions, payment authorization, online security checks, and stock availability.

Online security check is a preventive measure against credit card fraud transactions. It aims to protect our customers from unauthorized and fraudulent dealings. We may request for additional information and documents for payment verification. In such cases, your order may be delayed for security checks.

What if I reject the shipment?

If your order is already shipped before you want to cancel, you can reject the shipment when it arrives and let us know. We will refund you the order amount after reducing any shipping cost including the extra shipping cost for return shipment.

Any unsuccessful delivery attempts due to buyers failing to settle customs duties and taxes will be canceled and refunded after subtracting the costs for round-trip shipment and USD10 handling fee.

Stolen or missing parcel?

Once the order has been delivered to your given address, it is considered as fulfilled. Anothersole shall not be held responsible for any lost orders after goods have been delivered with proof of delivery. Please ensure someone is there to receive the package.

Can I change my shipping address?

We cannot change the address after the parcel departs from our warehouse.

How is a failed delivery processed?

Most of our delivery agents make two attempts to deliver a parcel. If the first round of delivery is unsuccessful, the agent will contact the recipient using the given contact number for a second delivery. If the recipients fail to receive the parcel after the first to delivery attempts, the parcel will be returned to Anothersole.

Are there any restricted areas you do not ship to?

We are unable to ship to PO box, military or protected areas. We are also unable to ship to any non contiguous states/territories or offshore Islands. (e.g Marshall Island, Canary Islands, Saint Martin, French Guiana etc). Shipping surcharges for failed deliveries to any such restricted areas will be borne by you.

Have more questions?