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Returns & Exchange

What is your return policy?

We offer returns for refunds, free exchange or credits that never expire.

We ask for your returns of unworn item(s) in their original condition (mint condition, tags attached, shoes in shoe boxes) within 30 days of receipt.

Final sale items and gift cards can't be returned. Taxes and duties are not refundable.

Please only return from the country to which your order was originally delivered.

For promotional orders with specific return policies, the specified terms & conditions prevail.

Money Back Guarantee

Shop Anothersole with minimal risk with our Money Back Guarantee!

Receive a full *refund to your original mode of payment on all applicable orders. Please allow 3 business days for your refund to be processed after we receive your parcel in Singapore.

* You have the choice to ship the item(s) back to us by arranging the returns on your own to 44 Jalan Kelabu Asap, Singapore 278237 and get a full refund or opt for a pre-paid return label from us starting at $19.00 USD for 1st item and $9.00 USD for subsequent items — return label fee will be deducted from your refund value.

To start your return, click here.

Free exchange / never-expire store credits

Love your purchase but prefer a different size or design? We've got you covered! Enjoy free international returns for a different size/product or never-expiring store credits!

If you choose store credits, you will be emailed a store code for the full value of the item(s) you returned. In other words, no additional money is required to exchange for the same priced item.

To start your return, click here.

Have more questions?