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Returns & Exchange

What is your return policy?

We offer returns for refunds, free exchange or credits that never expire.

We ask for your returns of unworn item(s) in their original condition (mint condition, tags attached, shoes in shoe boxes) within 30 days of receipt.

Final sale items and gift cards can't be returned.

Taxes and duties are not refundable.

Please only return from the country to which your order was originally delivered.

For promotional orders with specific return policies, the specified terms & conditions prevail.

Money Back Guarantee

Shop Anothersole with minimal risk with our Money Back Guarantee!

If the purchase hasn’t worked out, we ask you'd assume the responsibility of sending your items to our address below for monetary refunds. (As a small privately owned brand we do not have the economies to absorb this at this point in time.)

102F Pasir Panjang Road
Citilink Warehouse Complex
Singapore 118530

A full monetary refund will be issued to the original payment mode after we receive your items in Singapore within 30 days.

Remember to email us the tracking details here along with your order number after you have successfully sent out the parcel.

Alternatively, get prepaid shipping labels from DHL at a discounted rate for $19.00 USD for the first item and $9.00 USD for each subsequent item. The cost of the label will be deducted from your refund value.

You can drop off your parcel at any DHL locations or request for pickups.

Head to our return portal here and select “Drop off at DHL Express locations”. The pre-paid returns label will be emailed to you after your returns request is successfully submitted.

Free exchange / never-expire store credits

Love your purchase but prefer a different size or design? We've got you covered! Enjoy free international returns for a different size/product or never-expiring store credits!

If you choose store credits, you will be emailed a store code for the full value of the item(s) you returned. In other words, no additional money is required to exchange for the same priced item.

Exchange — We provide a free 1st exchange. Subsequent exchanges will incur additional charges of $19.00 USD for the first item and $9.00 USD for each subsequent item.

Store Credit Refund — You will be emailed a store code equal to the full price of the item(s) you returned. In other words, you do not need to add any money to exchange for a comparable item. The store credit code has no expiration date!

To start your return, click here.

Have more questions?