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Returns & Exchange

What is your return policy?

We offer returns for refunds, free exchange or credits that never expire.

We ask for your returns of unworn item(s) in their original condition (mint condition, tags attached, shoes in shoe boxes) within 30 days of receipt.

Final sale items and gift cards can't be returned. taxes and duties are not refundable.

Please only return from the country to which your order was originally delivered.

For promotional orders with specific return policies, the specified terms & conditions prevail.

Money Back Guarantee

Shop Anothersole with minimal risk with our Money Back Guarantee!

Receive a full refund to the original payment method on all applicable orders. Please allow 3 business days for your refund to be processed after we receive your parcel in Singapore.

However, we hope you will understand that we ask you to assume responsibility for shipping the item(s) back to us at 44 Jalan Kelabu Asap, Singapore 278237.

As a small, independent company based in singapore, we unfortunately don't currently have the economies of scale to cover the cost of international return shipping.

To initiate your return, send us an email with your request to customerservice@anothersole.com. Please also include the following information:-

• Order Number (#INTLxxxxx)
• Choose Your Return Options

1. Exchange (Free. We'll provide you the return label.)

2. Refund (There are 2 options available for you to choose from.)

a. Assume Responsibility for Shipping the Item(s) Back to Us - You will get full refund.

b. Prefer That We Arrange It for You - The return label is chargeable at $19.00 USD for the first pair and $9.00 USD for subsequent pairs.

• Item(s) to be Returned
• The Reason for Returns

Free exchange/never-expire store credits

Need a different size or design? We got you covered! Enjoy free international return for a different size/product or store credits that will never expire.

To initiate your return, send us an email with your request to customerservice@anothersole.com. Please also include the following information:-

• Order Number (#INTLxxxxx)
• Choose Your Return Options

1. Exchange (Free. We'll provide you the return label.)

2. Refund (There are 2 options available for you to choose from.)

a. Assume Responsibility for Shipping the Item(s) Back to Us - You will get full refund.

b. Prefer That We Arrange It for You - The return label is chargeable at $19.00 USD for the first pair and $9.00 USD for subsequent pairs.

• Item(s) to be Returned
• The Reason for Returns

Once you initiate your return, choose to receive a store credit. We are unable to offer automatic exchanges right now.

For order issues such as damaged, defective, or wrong items, please contact us here.

What happens to my discount if I were to do an exchange?

You'll be emailed a store code amounting to the full price value of the item(s) you returned. In another words, you do not need to top up any money to exchange for a same priced item.

Does the store code for an exchange expire?

The store code will never expire.

Have more questions?