Start A Return
For returns or exchanges, you have the following options listed below. Then, send us an email with your request to customerservice@anothersole.
Please also include the following information:-
1. Order Number (#INTLxxxxx)
2. Returns Types (1, 2a, 2b)
3. Item(s) to be Returned
4. The Reason for Returns
1. Return for Exchange
If you choose to exchange, the process is free, and we'll provide you with a return label.
2. Return for Refund
2a. Assume Responsibility For Shipping The Item(s) Back To Us
If you want a refund, we hope you will understand that we ask you to assume responsibility for shipping the item(s) back to us at the address below and receive a full refund after we have received and processed your returns.
Anothersole International Pte Ltd
44 Jalan Kelabu Asap
As a small, independent company based in Singapore, we unfortunately don't currently have the economies of scale to cover the cost of international return shipping.
2b. Prefer That We Arrange It For You
If you are unable to arrange your own courier and prefer that we do it for you, the return label is chargeable at $19.00 USD for the first pair and $9.00 USD for subsequent pairs. We will issue a monetary refund less return label fee after we have received and processed your returns.
Return label will be issue after you've confirmed on the deduction from your refund value.
You can learn more about our refund policy on our FAQ page.